Reception & AV Specialist for Training & Events

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is recruiting a Reception and Support Technician for Basildon Hospital's Medical Education Centre. The role is full-time, Monday to Friday, with duties spanning greeting visitors, handling enquiries, and coordinating AV support for training events.

Ideal candidates will have GCSEs in English/Maths/IT, strong IT skills with Microsoft Office, and the ability to work under pressure. Visa sponsorship is not available.

Qualifications

• GCSE or equivalent in English, Maths and IT
• Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
• Technical experience of computers
• Ability to work under pressure and demonstrate attention to detail
• Desirable: Previous experience and knowledge of operating video conferencing and audio-visual equipment

Responsibilities

• Act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
• Provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
• Liaise with key external organisations to ensure the smooth running of study days and other important events
• Assist with signing-in and refreshments at events
• Ensure any messages are passed to the appropriate person promptly
• Provide assistance in supporting an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times
• Report technical problems and undertake basic maintenance such as replacing microphones and batteries
• Work with internal and external customers to determine their needs for audio visual support during their event
• Support with the set-up of audio-visual equipment for training sessions and meetings
• Configure equipment to ensure it meets the requirements of the event

Skills

GCSE English

GCSE Maths

GCSE IT

Microsoft Office

IT proficiency

Work under pressure

Video conferencing

Education

GCSEs English, Maths and IT

Tools

Microsoft Office

Video conferencing hardware

Job description

Mid and South Essex NHS Foundation Trust is recruiting a Reception and Support Technician for Basildon Hospital's Medical Education Centre. The role is full-time, Monday to Friday, with duties spanning greeting visitors, handling enquiries, and coordinating AV support for training events.

Ideal candidates will have GCSEs in English/Maths/IT, strong IT skills with Microsoft Office, and the ability to work under pressure. Visa sponsorship is not available.