Rotational Booking Administrator

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

On-site leisure facilities

Staff nurseries

Travel discounts (Stagecoach)

Job summary

Cambridge University Hospitals NHS Foundation Trust seeks a Rotational Booking Administrator to join the Imaging Modality administration team. The role involves a rotating shift pattern across specialist areas, handling typing, reception, customer service, and database maintenance to support day-to-day operations.

You will be the first point of contact for the department, communicating professionally and ensuring accurate appointment bookings, meeting arrangements and filing.

Qualifications

• GCSE level or equivalent
• NVQ level 2 in Customer Service/Business Admin/ITQ or equivalent
• Admin or equivalent experience
• Experience in a busy office environment or reception role
• Experience of prioritising, planning and organising own tasks
• Experience of IT packages - Microsoft Office
• Experience of working in the NHS
• Experience of working within medical records
• Experience of call handling
• Experience of dealing with difficult situations and confrontations

Responsibilities

• Typing
• Reception duties and customer service
• Maintaining databases
• Booking appointments and meetings
• Filing and organising
• Booking meeting rooms and providing general admin support
• Acting as a first point of contact for the department
• Communicating in a professional and courteous manner
• Explaining information related to the department

Skills

Customer service

Organisation

Attention to detail

Communication

Teamwork

Working under pressure

Education

GCSE level or equivalent

NVQ level 2 in Customer Service/Business Admin/ITQ or equivalent

Tools

Microsoft Office

Job description

Rotational Booking Administrator

The closing date is 20 September 2026

An opportunity has arisen to join the administration team within the Imaging Modality. You should have the ability to work well under pressure, be organised and have excellent attention to detail. You must be able to work both independently and as part of a team, liaising with staff at all levels in a confident manner and be willing to learn.

We are a diverse and friendly team who are dedicated and highly motivated to ensure both patients and staff receive the best service. As part of our Imaging Administration team, you will be required to work on a rotating shift pattern within our specialist areas. This is to broaden your skills and knowledge and to assist colleagues in different departments.

The vacancy may involve working both at Addenbrooke's Hospital and Saffron Walden Community Hospital, CB11 3HY, dependant on department.

The vacancy will involve shift work and possible weekends, dependant on department.

Main duties of the job

You will provide high quality administrative support to the department.

Tasks will include typing, Reception duties, customer service, maintaining databases, booking appointments / meeting, filing, organising and booking meeting rooms and general administrative support to the Department.

You will play a key role in the efficient day to day activities of the department. You will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.

You will answer general queries and explain information relating to the department.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

All roles in the Trust include a mandatory 12-week training period. Therefore, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

All appointments with a start date on or after 1 October will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on 20th September 2026.

Interviews are due to be held on 30th September 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• oEducated to GCSE level or equivalent
• oNVQ level 2 Customer Service/Business Admin/ITQ or equivalent
• oAdmin or equivalent experience

Experience

• oExperience of working in a busy office environment or reception role
• oExperience of prioritising, planning and organising own tasks
• oWorking within guidelines
• oExperience of customer service or dealing with the public
• oExperience of IT packages - Microsoft Office
• oPrevious experience of working in the NHS
• oPrevious experience of working within medical records
• oExperience of call handling
• oExperience of dealing with difficult situations and confrontations

Knowledge

• oUnderstanding confidentiality and data protection
• oUnderstanding of customer service
• oKnowledge of Trust information systems
• oKnowledge of the Trust including awareness of the Trust's priorities
• oKnowledge of medical terminology

Skills

• oAbility to work as part of a team
• oGood communication skills including telephone, e-mail and face to face
• oAbility to follow processes and procedures
• oHigh level of ability to organise and manage own time keeping to schedule and deadlines
• oGood organisational skills
• oAbility to meet deadlines
• oWilling to take on and learn new skills
• oAbility to show attention to detail and accuracy
• oAbility to adapt to change
• oAbility to work under pressureoAbility to store and safeguard confidential documents
• oAbility to adapt to change
• oWillingness to learn new skills

Additional Requirements

• oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust