Reception and Reservation Manager

Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott; Mere Brow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prestigious hospitality venue in England seeks an experienced Reception & Reservations Manager to lead the front-of-house team. You will manage daily operations, ensure exceptional service, and coordinate bookings to enhance guest experiences. Ideal candidates have strong leadership skills and experience with PMS systems. The role offers competitive pay and opportunities for career growth in a stunning setting.

Benefits

Competitive pay

Career development opportunities

Supportive team environment

Qualifications

• Experienced in managing reception and reservations in a hotel setting.
• Highly organized with strong time management skills.
• Calm under pressure and passionate about delivering exceptional guest experiences.

Responsibilities

• Leading and managing the reception and reservations team to deliver outstanding guest service.
• Overseeing all front desk operations, ensuring efficiency and professionalism.
• Managing room bookings and reservations using PMS systems.

Skills

Team leadership

Organizational skills

Communication skills

Time management

IT-savvy

Tools

PMS systems (Rezlynx)

Job description

About The Villa

Nestled in the picturesque village of Wrea Green, The Villa is a stunning 19th-century country house hotel that blends traditional charm with modern luxury. Renowned for its warm hospitality, fine dining, and exceptional service, The Villa is the perfect setting for weddings, events, and unforgettable stays.

Following its recent acquisition by local entrepreneur David Haythornthwaite, The Villa is entering an exciting new chapter with ambitious plans for growth and investment. This is your chance to join a dynamic team and play a key role in shaping the future of one of Lancashire’s most prestigious hospitality destinations.

The Role

We’re looking for an experienced and highly organised Reception & Reservations Manager to lead our front‑of‑house team and ensure every guest enjoys a seamless and memorable experience.

You’ll oversee all reception and reservations operations, manage a motivated team, and maintain the highest standards of service and professionalism. From coordinating bookings and managing systems to ensuring smooth day‑to‑day operations, you’ll be the first point of contact for guests and a key player in delivering exceptional hospitality.

What You’ll Be Doing

• Leading and managing the reception and reservations team to deliver outstanding guest service.
• Overseeing all front desk operations, ensuring efficiency and professionalism.
• Managing room bookings and reservations using PMS systems (such as Rezlynx).
• Planning and organising staffing rotas to meet business needs.
• Maintaining compliance with health & safety and hotel policies.
• Collaborating with other departments to ensure smooth operations for weddings, events, and conferences.
• Monitoring guest satisfaction and resolving any issues promptly.
• Driving improvements in processes and service standards.

About You

You’ll be an experienced hospitality professional with excellent organisational and leadership skills. Calm under pressure and passionate about delivering exceptional guest experiences, you’ll thrive in a busy, high‑standard environment.

We’re looking for someone who is:

• Experienced in managing reception and reservations in a hotel setting.
• Highly organised with strong time management skills.
• A confident communicator and team leader.
• IT‑savvy, with experience using PMS systems like Rezlynx.
• Flexible, enthusiastic, and a true team player.

Why Join Us?

• Be part of an exciting new era for The Villa with significant investment and growth plans.
• Work in a stunning setting with a passionate and supportive team.
• Enjoy competitive pay and benefits, plus opportunities for career development.