Reception and Bookings Manager

ramsayhealthcare; Ormskirk; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical cover

Dental insurance

Life Assurance (Death in Service) x3

Private pension (Ramsay matched 5%)

Employee assistance programme

25 days annual leave + bank holidays

Flexible shift patterns

Parental leave

Job summary

Renacres Hospital, part of Ramsay Health Care UK, invites applications for a Reception and Bookings Manager in Ormskirk. You will head Administration, ensuring smooth daily operations of Reception, Admissions, Outpatient Appointments and the main switchboard, coordinating with clinical colleagues and staff to optimise patient flow.

The role requires strong organisational, customer service and leadership skills, with experience in handling high volumes and maintaining service standards within a

Qualifications

• Knowledge of Electronic Patient Records systems (Maxims or similar).
• Experience with patient bookings and schedule management.
• Experience in managing a team and working with clinicians.

Responsibilities

• Oversee Reception, Admissions, Outpatient Appointments and main switchboard.
• Ensure processes are documented and followed by all staff.
• Liaise with clinical colleagues to maintain smooth day-to-day operations.

Skills

Electronic Patient Records

Bookings & schedule management

Team management

High workload management

Organisational skills

Customer service

Communication skills

Prioritisation

Job description

Reception and Bookings Manager

Renacres Hospital - Ormskirk

Full Time - 37.5 hours per wee

Salary - Depending on experience + Benefits

Summary:

Renacres Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital is one of Lancashire's leading private hospitals and has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system. By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery. We are proud to be in partnership with some of the most qualified and experienced Consultants, along with dedicated staff who are highly trained and pride themselves on maintaining the highest levels of patient care to encourage a full and speedy recovery.

The Role:

We currently have a great new opportunity for an experienced Reception and Bookings Manager to join our team at Renacres Hospital, based in Ormskirk. As the Head of Department for Administration you are responsible for ensuring the smooth day-to-day running of Reception, Admissions, Outpatient Appointments (including electronic NHS referrals), and the main hospital switchboard. Working with the teams in each area and liaising with your clinical colleagues, you are responsible for ensuring processes are documented and followed correctly by all staff.

Experience, Skills & Attributes:

• Knowledge and experience of Electronic Patient Records system (Maxims or other)
• Knowledge and experience of patient bookings and schedule management
• Experience of managing a team and working with the consultant body
• Experience of dealing with large volumes of work with a degree of interruption
• Excellent organisational and planning skills
• Excellent customer service, communication, and interpersonal skills
• Ability to manage conflicting priorities and work to tight deadlines and targets.
• Ability to manage a varied, unpredictable, and demanding workload.
• Ability to work under own initiative.
• Ability to work to a high level.
• Act in a professional manner at all times when dealing with internal and external customers
• Promote the company in a positive manner both internally and externally
• Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice
• Adhere to Ramsay policies and procedures
• Be responsible and accountable for own designated responsibilities
• Participate in the annual Performance Development Review process
• Undertake reasonable training and development to retain and improve upon existing skills
• Demonstrate the ability to work both independently and within a team structure
• Behave in a friendly and supportive manner to other employees
• Work collaboratively and cooperatively with all members of the team
• Resolves any workplace conflict in a professional manner through the correct organisational processes
• Assist new members of staff to effectively perform their role
• Demonstrate good communication skills
• Liaise with colleagues and stakeholders and report outcomes or needs to the relevant function manager or Director
• Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business

Why join us?

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work-Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independen