Private Patient Co-ordinator

ramsayhealthcare; Salisbury; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Private Medical Cover

Bupa Dental Insurance

Life Assurance (Death in Service) x3

Private Pension Ramsay matching up to

Employee Assistance Programme

25 days annual leave + bank holidays

Flexible shift patterns

Family friendly policies

Volunteer leave

Ramsay Academy training

Cycle2Work scheme

Subsidised staff restaurant

Free parking on site

Job summary

New Hall Hospital in Salisbury seeks a Private Patient Co-ordinator to grow self-pay and Private Medically Insured admissions and manage consultant relationships, ensuring a consistently excellent patient experience.

You will handle enquiries via phone, email or social media, provide detailed information, and maintain relationships with internal teams and external stakeholders to convert appointments and maximise patient satisfaction.

Qualifications

• Marketing or sales experience is required.
• Ability to manage a portfolio of private patients from initial contact to discharge.
• Strong computer skills with MS Office and web-based reporting.
• Confident interaction with a range of people in a high-end setting.
• Excellent communication skills across face-to-face, phone and written channels.
• Articulate with a high standard of personal presentation.

Responsibilities

• Handle all enquiries and book appointments by phone, email or social media.
• Provide detailed information to patient enquiries while delivering excellent customer service.
• Build and maintain relationships with hospital teams, consultants, medical secretaries and external stakeholders to convert appointments.
• Maintain contact with potential patients to track progress of enquiries.

Skills

Marketing/Sales experience

Portfolio management

MS Office

High-end service experience

Excellent communication

Professional presentation

Tools

MS Office

Web-based reporting

Job description

Job Advert

Private Patient Co-ordinator

New Hall Hospital - Salisbury

Full Time - 37.5 hours per week

Salary: Depending on experience + Benefits

New Hall Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. New Hall opened in 1980 and is one of Wiltshire's leading private hospitals with an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

What you you'll do

• Handle all enquiries and book appointments via telephone, email or social media
• Provide detailed information to patient enquiries whilst delivering excellent customer service
• Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What you'll bring with you

• Marketing and or Sales experience
• Ability to manage a portfolio of private patients from initial call to discharge
• Sound Computer skills using the MS Office Suite and Web based reporting
• Confident in engaging with a variety of people particularly in a high end setting
• Excellent communication skills both face to face, over the phone and in writing
• Articulate with the highest standard of personal presentation

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work-Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's A