Bookings Clerk

ramsayhealthcare; Stafford; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Private Medical Cover

Dental Insurance

Life Assurance

Pension (Ramsay match 5%)

Employee Assistance Programme

Annual Leave 25 days

Cycle2Work

Staff Restaurant

Free Parking

Job summary

Rowley Hall Hospital in Stafford is seeking a bookings clerk to support the surgical services team. You will facilitate patient bookings for surgery, ensure accuracy, and manage ERS appointments while highlighting shortfalls in availability.

You will also handle RTT pathways and IPT work from other hospitals, pulling data from reports and ensuring tasks are completed to timescales. Ramsay Health Care UK offers comprehensive benefits and a supportive work environment.

Qualifications

• GDPR knowledge
• Excellent customer service
• Computer literate
• Ability to work on their own, as well as in a team
• Ability to follow instructions to ensure all aspects of tasks are fully carried out
• Time management skills are essential
• Excellent time management
• Ability to prioritise work

Responsibilities

• Booking in of patients for surgery and ensuring accuracy at all times
• Booking of ERS appointments and highlighting shortfalls in available appointments
• Managing RTT pathways and ensuring patients are treated within timescales
• Managing IPT work from other hospitals and uploading trackers/documents
• Pulling data from reports

Job description

Bookings Clerk

Location: Rowley Hall Hospital, Stafford
Hours: 37.5 hours per week, Full-time
Salary: Depending on experience + Benefits

Summary

Rowley Hospital is one of Staffordshire's leading private hospitals located in a Georgian listed building in five acres of Rowley Park, only five minutes from the centre of Stafford. The hospital opened in 1987 and currently has 10 bedrooms all with en suite facilities. Investing in advanced medical technology, the hospital offers a wide range of treatments and services. Two fully equipped theatres with ultra clean air technology is particularly suitable for orthopaedic procedures offered such as arthroscopy, hip and knee replacement and spinal surgery.
Treatments at the hospital also include colonoscopy, hernia surgery, cataract surgery, gastroscopy, Spinal Surgery, and varicose veins surgery. Competitively priced cosmetic surgery is also available for a wide range of procedures including breast enlargement, tummy tuck, liposuction and facial surgery by our consultant led service.

The Role

We are currently looking for a bookings clerk to join our team at Rowley Hall Hospital based in Stafford . As a bookings clerk you will help to facilitate in all areas of work undertaken by this department. This will include, but is not limited to; the booking in of patients for their surgery, ensuring accuracy at all times. Booking of ERS appointments, highlighting any shortfalls in available appointments etc. Managing RTT pathways - correcting as required and ensuring patients are treated within the timescales given at any time. Managing IPT work from other hospitals - including any corresponding Trackers/uploading of documents etc. Pulling data from reports.

Skills & Attributes

• Excellent knowledge of GDPR is a must
• Excellent customer service skills
• Computer literate
• Ability to work on their own, as well as in a team.
• Be able to follow instructions to ensure all aspects of tasks are fully carried out.
• Time management skills are essential.
• Excellent time management
• Ability to prioritise work

Why Join Us?

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work-Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. We are committed to equality of opportunity for all. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

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