Receptionist

ramsayhealthcare; Chorley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private Medical Cover

Dental Insurance discount

Life Assurance

Pension with company match

Employee Assistance Programme

21-25 days annual leave

Flexible shift patterns

Cycle to Work

Staff restaurant on site

Free parking on site

Job summary

Ramsay Health Care UK is seeking a Receptionist for Buckshaw Hospital in Chorley. The role focuses on delivering a positive patient experience, handling enquiries, and guiding patients through procedures while managing front-desk administration.

You will work full-time, 37.5 hours per week, with shifts 7am to 9pm Monday to Friday and occasional weekends. The ideal candidate has outstanding customer service, strong communication, and healthcare reception experience.

Qualifications

• Outstanding professional customer service and inter-personal skills.
• Friendly, outgoing personality.
• Flexibility and adaptability to cover the needs of the department.
• Excellent communication and professional telephone skills.
• Administrative and receptionist experience within the healthcare sector (preferable).
• Proficiency in Microsoft Office and willingness to learn additional software.
• Excellent attention to detail.
• Good time management skills.

Responsibilities

• Deal with patient enquiries and give advice on patient procedures.
• Manage front-desk administration and answer calls.
• Pass information to relevant departments to ensure smooth operations.

Skills

Customer service

Inter-personal skills

Friendly personality

Flexibility

Communication skills

Telephone skills

Healthcare admin experience

Microsoft Office

Attention to detail

Time management

Tools

Microsoft Office

Job description

Receptionist

Buckshaw Hospital - Chorley

Full Time - 37.5 hours per week

Buckshaw Hospital is a day case facility that provides first class private healthcare for patients with health insurance, patients who are self-paying for treatment or NHS patients exercising choice through the e-referral system. The facility is an extension of services offered by Euxton and Fulwood Hall Hospitals.

Your main duty is ensuring that our patients have a positive customer experience when visiting Buckshaw Hospital. You will deal with all patient enquiries, give advice and guidance on the patient procedure during their appointment. There will also be Administration duties that form part of the role as well as answering calls and passing on information to our departments.

The successful Candidate will be required to work between the hours of 7am to 9pm Monday to Friday with occasional weekends.

What you'll bring with you

• Outstanding professional customer service and inter-personal skills
• Friendly, outgoing personality
• Flexibility and adaptability to cover the needs of the department
• Excellent communication and professional telephone skills
• Administrative and receptionist experience within the healthcare sector (preferable)
• Proficiency in Microsoft Office and willingness to learn additional software
• Excellent attention to detail
• Good time management skills

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work-Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provi