Receptionist (0.53FTE, Maternity Cover)

Teaching Vacancies; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Accessible campuses

On-site facilities

CPD days

Travel season ticket loan

Health cash plan

Employee assistance program

Discounts

Office 365 & Adobe access

Job summary

Teaching Vacancies is seeking an enthusiastic Receptionist to join the College's Customer Services Team in Greater London. You will be the first point of contact for students, applicants, visitors and colleagues, delivering a welcoming, professional front-line service and guiding enquiries to the right teams.

You will manage the reception, handle telephone and email enquiries, process applications where needed, issue student IDs and enrolment letters, and support College recruitment events.

Qualifications

• Excellent communication and customer service skills.
• Strong administrative and organisational abilities.
• Experience dealing with enquiries and visitors is advantageous.

Responsibilities

• Manage College reception and visitor management processes.
• Provide information, support applications, and direct visitors to specialist teams.
• Process applications, issue student ID cards and enrolment letters.
• Assist with College recruitment and promotional events.
• Manage telephone and email enquiries professionally.
• Ensure reception area remains welcoming, organised and well presented.

Skills

Communication

Customer service

Administrative skills

Tools

Reception software

Job description

What skills and experience we're looking for

The Role:

We are currently looking for an enthusiastic, organised and committed Receptionist to join the Customer Services Team. The postholder will play a key role in delivering a welcoming, professional and efficient front-line service to students, applicants, visitors and colleagues across the College. As the first point of contact, you will provide information, advice and guidance, support student enquiries and ensure all visitors are managed in line with College safeguarding and visitor procedures.

Key Responsibilities:

The postholder will be responsible for managing the College reception and visitor management processes, ensuring safeguarding procedures are followed at all times. They will provide initial course information and application support, directing visitors and enquirers to specialist teams where appropriate. The role will also involve undertaking a range of administrative duties, including processing applications, issuing student ID cards and enrolment letters, supporting student travel enquiries, and assisting with College recruitment and promotional events.

The postholder will also manage telephone and email enquiries, ensuring these are dealt with professionally and directed to the appropriate colleagues where necessary. They will ensure the reception area remains welcoming, organised and well presented.

Who You Are:

The successful candidate will have excellent communication and customer service skills, alongside strong administrative and organisational abilities. You will be confident in dealing with a wide range of enquiries, building positive working relationships with colleagues across the College and ensuring that reception systems and processes operate effectively.

Flexibility is essential within this role, including the ability to provide occasional cover for other members of the Customer Services Team and support wider College activities as required.

What the college offers its staff

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.

Commitment to safeguarding

We are committed to safeguarding young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Offers of employment are subject to pre-employment checks, which may include an Enhanced DBS check (with a Children’s Barred List check), references, right to work, medical clearance, online searches, and other relevant suitability checks. Unsatisfactory checks may result in an offer being withdrawn. These roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974, applicants will be required to disclose relevant criminal convictions and cautions in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.