Admissions & Guidance Officer

South Hampshire College Group; Fareham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

6 weeks leave per year

Regular training and development

Job summary

An educational organization in Fareham is seeking a passionate Admissions & Guidance Officer. Responsibilities include managing student applications, providing exceptional customer service, and coordinating college interviews. Candidates must have 5 GCSEs including Maths and English, alongside qualifications in Business Admin and Advice & Guidance. This full-time role promises a dynamic work environment focused on supporting learners and enhancing educational opportunities.

Qualifications

• Experience of successfully working in a school/college environment.
• Experience of delivering excellent customer service.
• Evidence of well-developed administration skills.

Responsibilities

• Administer the processing of all student applications ensuring service standards are met.
• Deliver excellent customer service being first point of contact for enquiries.
• Support coordination of College interviews and processing student communications.

Skills

Customer service excellence

Administration skills

Data inputting

IT literacy

Education

5 GCSEs including Maths and English at Grade C

Level 3/4 Qualification in Business Admin

Level 4 Qualification in Advice and Guidance

Job description

Admissions & Guidance Officer at South Hampshire College Group

We currently have an exciting opportunity for a passionate, dedicated and skilled Admissions and Guidance Officer. The information below provides more detail about the role.

Benefits

• 6 weeks leave per year, plus bank holidays (pro rata)
• Regular training and development

Duties

• To administer the processing of all student applications for 16-19, 19 plus and Higher Education courses ensuring that data is effectively inputted, checked and maintained securely and that service standards are met in line with the College’s Admissions and Recruitment Policy
• Deliver excellent customer service at all times, being the first point of contact for applicant enquiries, providing essential information and supporting students in making appropriate choices.
• Have a good understanding of adult funding streams
• Have a good understanding of the application process for 16-18, Higher Education and adult audiences, being able to provide relevant information about the application process and guidance on areas such as travel, finances, and course information.
• Answer enquiries about college courses via a variety of means ensuring enquirers receive a comprehensive, accurate and timely response in line with college processes
• Support with coordinating the College interviews; collating schedules, processing student letters and interview information, liaising with curriculum, dealing with enquiries, preparing keep warm campaigns and follow up communications
• Play a key role in the College’s Internal Progression procedure, ensuring students are supported in processing their college applications, provided with timely information
• Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, students’ intended destination and the local employment market

Skills / Experience

• Experience of successfully working in a school/college environment
• Experience of delivering excellent customer service
• Experience of data inputting and administrative delivery in a fast‑paced environment
• Evidence of well‑developed administration skills and a high level of IT literacy

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above (IT is desirable)
• Level 3/4 Qualification in a relevant field (e.g. Business Admin is desirable)
• Level 4 Qualification in Advice and Guidance

Ideal Attributes

• Ability to work with accuracy and attention to detail
• Ability to work under pressure and to tight deadlines
• Driving licence and/or access to transportation – May require cross‑campus working

Job categories

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Education
• Industries: Education

About Us

The South Hampshire College Group (SHCG) is a dynamic, purpose‑driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.

We pride ourselves on living our values – Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.