Receptionist (0.53FTE, Maternity Cover)

New City College; Greater London; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

New City College in Greater London is seeking an enthusiastic Receptionist to join the Customer Services Team and deliver a welcoming, professional front-line service to students, applicants, visitors and colleagues across the College.

As the first point of contact you will manage the reception and visitor procedures, handle telephone and email enquiries, issue student ID cards and enrolment letters, and support student travel enquiries and college events.

Aufgaben

• Manage College reception and visitor management processes, ensuring safeguarding procedures are followed at all times; provide initial course information and application support, directing visitors and enquirers to specialist teams where appropriate.

Jobbeschreibung

The Role:

We are currently looking for an enthusiastic, organised andcommitted Receptionist to join the Customer Services Team. The postholder willplay a key role in delivering a welcoming, professional and efficientfront-line service to students, applicants, visitors and colleagues across theCollege. As the first point of contact, you will provide information, adviceand guidance, support student enquiries and ensure all visitors are managed inline with College safeguarding and visitor procedures.

Key Responsibilities:

The postholder will be responsible for managing the Collegereception and visitor management processes, ensuring safeguarding proceduresare followed at all times. They will provide initial course information andapplication support, directing visitors and enquirers to specialist teams whereappropriate. The role will also involve undertaking a range of administrativeduties, including processing applications, issuing student ID cards andenrolment letters, supporting student travel enquiries, and assisting withCollege recruitment and promotional events.

The postholder will also manage telephone and email enquiries,ensuring these are dealt with professionally and directed to the appropriatecolleagues where necessary. They will ensure the reception area remainswelcoming, organised and well presented.

Who You Are:

The successful candidate will have excellent communication andcustomer service skills, alongside strong administrative and organisationalabilities. You will be confident in dealing with a wide range of enquiries,building positive working relationships with colleagues across the College andensuring that reception systems and processes operate effectively.

Flexibility is essential within this role, including the abilityto provide occasional cover for other members of the Customer Services Team andsupport wider College activities as required.