Reception Administrator Lead

Mitie Group plc.; City of Edinburgh; On-site; GBP 17,000 - 22,000; Full time

Job summary

Mitie Group plc. is seeking a professional Reception Administrator Lead to join our team at the HMRC Regional Centre in Edinburgh. You will be responsible for welcoming visitors, performing reception and admin duties, and supporting building operations.

The role involves managing access, maintaining fob systems, handling calls and emails, and ensuring smooth mail distribution. You will also manage documentation, assist with opening/closing the building, and support security and emergency

Qualifications

• Proven experience in reception/administration.
• IT literate with ability to prioritise workload.
• Excellent communication and interpersonal skills.
• Professional and courteous service.

Responsibilities

• Manage reception, administration and secretarial duties for the building.
• Control access points and maintain fob access systems.
• Handle phone calls and emails promptly and professionally; sort mail and packages.

Skills

Communication skills

Interpersonal skills

Customer service

Prioritisation

IT literacy

Tools

Microsoft Office Suite

Job description

Job Title: Reception Administrator Lead
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 hours per week
Rate of Pay: £13.98 per hour
Location: HMRC Regional Centre, 1 Sibbald Walk, Edinburgh, Edinburgh, Scotland, EH8 8FT

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.

You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and
emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.

As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.

We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.