Reception & Admin Specialist — Customer Experience

National Fire Chiefs Council Limited.; England; Remote; GBP 21,000 - 26,000; Full time

Job summary

Royal Berkshire Fire and Rescue Service is seeking a proactive Customer Services Assistant to join the Facilities team. You will help deliver a welcoming reception, handle enquiries, and provide administrative support to keep site operations running smoothly.

You will greet visitors, manage sign-ins, issue passes, assist with visitor information and evacuation procedures, and support with purchase orders, invoices, ID cards and security access fobs.

Qualifications

• Experience in reception or busy customer service environment.
• Excellent communication with internal and external contacts.
• Proficient in MS Word, Excel and Outlook.
• Able to work independently and use initiative.

Responsibilities

• Provide professional and customer-focused reception service.
• Greeting visitors, managing sign-in, issuing visitor passes and providing site information and evacuation instructions.
• Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.
• Supporting the production of identification cards and issuing security access fobs.
• Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.

Skills

Reception experience

Customer service

Communication skills

Independent worker

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Royal Berkshire Fire and Rescue Service is seeking a proactive Customer Services Assistant to join the Facilities team. You will help deliver a welcoming reception, handle enquiries, and provide administrative support to keep site operations running smoothly.

You will greet visitors, manage sign-ins, issue passes, assist with visitor information and evacuation procedures, and support with purchase orders, invoices, ID cards and security access fobs.