Part-Time Reception & Admin Assistant — Facilities Support

Royal Berkshire Fire and Rescue; Old Warren; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

25 days annual leave (pro-rata)

Flexible working

Onsite gym

Parking facilities

Local Government Pension Scheme

Job summary

Royal Berkshire Fire and Rescue Service is seeking a Customer Services Assistant to join the Facilities team at Service Headquarters, Calcot, Reading. This part-time role (24 hours/week) supports a welcoming reception and a range of administrative duties in a busy public service environment.

You will handle visitors and calls professionally, provide admin support, manage sign-in and passes, and assist with procurement and security tasks. A positive, customer-focused approach is essential.

Qualifications

• Experience in a reception or busy customer service environment.
• Excellent communication with people at all levels.
• Strong working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work independently and use initiative.

Responsibilities

• Provide a professional reception service to visitors and callers.
• Greet visitors, manage sign-in, issue passes and provide site information and evacuation instructions.
• Provide administrative support to the Facilities Department (raising purchase orders, receipting invoices).
• Assist with creating identification cards and issuing security access fobs.
• Manage car parking permits and reservations; support departmental resilience arrangements.

Skills

Reception experience

Customer service

Communication skills

MS Office

Independent/initiative

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Royal Berkshire Fire and Rescue Service is seeking a Customer Services Assistant to join the Facilities team at Service Headquarters, Calcot, Reading. This part-time role (24 hours/week) supports a welcoming reception and a range of administrative duties in a busy public service environment.

You will handle visitors and calls professionally, provide admin support, manage sign-in and passes, and assist with procurement and security tasks. A positive, customer-focused approach is essential.