Customer Services Assistant – Royal Berkshire Fire and Rescue Service

National Fire Chiefs Council Limited.; England; Remote; GBP 21,000 - 26,000; Full time

Job summary

Royal Berkshire Fire and Rescue Service is seeking a proactive Customer Services Assistant to join the Facilities team. You will help deliver a welcoming reception, handle enquiries, and provide administrative support to keep site operations running smoothly.

You will greet visitors, manage sign-ins, issue passes, assist with visitor information and evacuation procedures, and support with purchase orders, invoices, ID cards and security access fobs.

Qualifications

• Experience in reception or busy customer service environment.
• Excellent communication with internal and external contacts.
• Proficient in MS Word, Excel and Outlook.
• Able to work independently and use initiative.

Responsibilities

• Provide professional and customer-focused reception service.
• Greeting visitors, managing sign-in, issuing visitor passes and providing site information and evacuation instructions.
• Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.
• Supporting the production of identification cards and issuing security access fobs.
• Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.

Skills

Reception experience

Customer service

Communication skills

Independent worker

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Services Assistant – Royal Berkshire Fire and Rescue Service

This is a great opportunity to work for a public service organisation committed to supporting the communities of Berkshire. We are looking for a professional and customer-focused individual to join our Facilities team as a Customer Services Assistant.
Reporting to the Customer Services Officer, you will assist in delivering an efficient and welcoming reception service at Service Headquarters. You will ensure visitors and callers receive a positive experience and that enquiries are dealt with professionally, courteously and efficiently. Alongside reception responsibilities, you will provide a range of administrative support functions to the Facilities Department.
This varied role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

About you:
We are seeking a motivated and engaging individual who enjoys working with others and has a positive, solutions-focused approach to their work. You will be confident communicating with a wide range of people and be able to balance competing priorities whilst maintaining high standards of customer service.

Specifically, we are seeking individuals with experience working within a reception, customer service or busy administrative environment. You will be organised, able to work independently using your own initiative and possess excellent Microsoft Office skills.

The key focus of this role (Key Responsibilities and Deliverables) is:

• Providing a professional and customer-focused reception service for Royal Berkshire Fire and Rescue Service.
• Greeting visitors, managing sign-in procedures, issuing visitor passes and providing site information and evacuation instructions.
• Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.
• Supporting the production of identification cards and issuing security access fobs.
• Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.

Key role requirements (knowledge, skills and experience):

• Experience of working within a reception or customer service environment.
• Excellent communication skills with people at all levels, both internally and externally, whilst remaining tactful and diplomatic.
• Excellent working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work independently and use initiative.

Closing date for applications is 23:59 hours 22 November 2026.

It is anticipated that the assessment/interview process will run week commencing 30 November 2026.
Candidates should ensure they are available during this period.

Anticipated start date: Early January 2027.