Customer Services Assistant

Royal Berkshire Fire and Rescue Service; Reading, Tipton; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Royal Berkshire Fire and Rescue Service in Reading, Berkshire, is seeking a part-time Customer Services Assistant for a permanent role. The post involves delivering a welcoming on-site reception and providing essential admin support to the Facilities Department.

The role requires experience in reception or busy customer service, strong communication skills, and proficient use of Microsoft Word, Excel and Outlook. You will balance duties and ensure a positive visitor experience.

Qualifications

• Experience in reception or busy customer service environment.
• Organised, able to work independently and use initiative.
• Excellent communication with people at all levels; proficient in MS Office.

Responsibilities

• Provide professional, customer-focused reception service.
• Greet visitors, manage sign-in, issue passes, and provide site information and evacuation instructions.
• Provide administrative support to the Facilities Department, including raising purchase orders and receipting invoices.

Skills

Reception experience

Customer service

MS Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Services Assistant

Company: Royal Berkshire Fire and Rescue Service

Salary: £18,856 to £21,482 a year

Hours: Part-time

Location: Reading, RG31 7SD

Working pattern: On-site

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 22 Nov 2026

This is a great opportunity to work for a public service organisation committed to supporting the communities of Berkshire. We are looking for a professional and customer-focused individual to join our Facilities team as a Customer Services Assistant.

Reporting to the Customer Services Officer, you will assist in delivering an efficient and welcoming reception service at Service Headquarters. You will ensure visitors and callers receive a positive experience and that enquiries are dealt with professionally, courteously and efficiently. Alongside reception responsibilities, you will provide a range of administrative support functions to the Facilities Department.

This varied role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

About you

We are seeking a motivated and engaging individual who enjoys working with others and has a positive, solutions-focused approach to their work. You will be confident communicating with a wide range of people and be able to balance competing priorities whilst maintaining high standards of customer service.

Specifically, we are seeking individuals with experience working within a reception, customer service or busy administrative environment. You will be organised, able to work independently using your own initiative and possess excellent Microsoft Office skills.

Key Responsibilities and Deliverables

• Providing a professional and customer-focused reception service for Royal Berkshire Fire and Rescue Service.
• Greeting visitors, managing sign-in procedures, issuing visitor passes and providing site information and evacuation instructions.
• Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.
• Supporting the production of identification cards and issuing security access fobs.
• Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.

Key Role Requirements (knowledge, skills and experience)

• Experience of working within a reception or customer service environment.
• Excellent communication skills with people at all levels, both internally and externally, whilst remaining tactful and diplomatic.
• Excellent working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work independently and use initiative.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.