Reception & Admin Coordinator - Calm, Professional, Secure

Brook Street; Bridlington; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is seeking a front-of-house receptionist in Bridlington to be the first point of contact for visitors and telephone callers, delivering essential reception and admin support to ensure services run smoothly.

The role is office-based, 37 hours per week with core hours that may include evenings and weekends, and involves vetting and security checks as part of client requirements.

Qualifications

• Excellent verbal and written communication skills, with confidence handling a variety of enquiries.
• Strong ICT capability with proven proficiency across Microsoft Office applications.
• A professional, empathetic approach-able to remain composed and supportive, including during challenging situations.
• Confidence working with sensitive/confidential information and following policies and procedures.
• Commitment to diversity and anti-discriminatory practice, aligning with equality and values diversity.

Responsibilities

• Acting as the first point of contact—greeting visitors professionally (face-to-face), answering enquiries by telephone and email, and issuing visitor passes/security fobs as required.
• Logging arrivals/departures and ensuring the correct member of staff is notified.
• Using tact and situational awareness to help diffuse potentially tense situations, recognising where extra support is needed.
• Identifying safeguarding/risk concerns through observation and taking appropriate remedial actions.
• Handling reception-related logistics for the building, including mail, stationery and PPE orders, meeting room set-up, deliveries and bookings (hot desk/car parking/rooms).
• Supporting day-to-day petty cash and travel warrant/bus fare arrangements.
• Contributing to health & safety and security, including key-holder duties, operating physical security arrangements, supporting alarm testing, monitoring CCTV, and assisting evacuation measures where necessary.
• Logging building faults/incidents and escalating maintenance/repair issues appropriately.
• Providing confidential administrative support to operational teams when required, including filing, updating records, producing documentation, and scanning/archiving sensitive information.
• Supporting teams/functions and covering during absence (training will be provided).

Skills

Communication skills

MS Office

Professionalism

Discretion

Confidentiality

Tools

Microsoft Office

Job description

Brook Street is seeking a front-of-house receptionist in Bridlington to be the first point of contact for visitors and telephone callers, delivering essential reception and admin support to ensure services run smoothly.

The role is office-based, 37 hours per week with core hours that may include evenings and weekends, and involves vetting and security checks as part of client requirements.