Receptionist/Outpatient Administrator

Nuffield Health; Chester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Receptionist/Outpatient Administrator to provide warm, professional front-line support in our hospital. You will answer calls, handle enquiries, and book appointments while welcoming patients and guiding them to appropriate areas.

The role requires teamwork, good IT skills, and clear, compassionate communication. You’ll also prepare clinical paperwork and associated forms, and work with colleagues to keep the department running smoothly in a busy hospital setting.

Qualifications

• Empathy and customer-focused approach for front-line support.
• Ability to handle enquiries and book appointments.
• Welcoming patients and directing them to appropriate areas.
• Collaborate with colleagues to keep the department running smoothly.
• Strong IT and keyboard skills; ability to explain information clearly.

Responsibilities

• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person and direct them to changing/waiting areas.
• Work closely with colleagues to ensure smooth department operations.
• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions.
• Provide clear, sympathetic explanations of information to patients.

Skills

Empathy

Customer service

Phone handling

Appointment booking

Welcoming patients

IT skills

Clear communication

Job description

• Use your empathy and customer service skills to build positive relationships

• Answer the phone, deal with enquiries and book appointments

• Welcome patients in person, directing them to the appropriate changing or waiting rooms

• Work closely with colleagues to ensure the department runs smoothly

• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions
  

  As a Receptionist/Outpatient Administrator at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception. Nuffield Health is the UK's largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we're committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.