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The Housing Network; Wolverhampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Health & wellbeing programme

On-site parking

Referral programme

Sick pay

Job summary

The Housing Network in Wolverhampton is seeking a Complex Needs Support Worker for maternity cover of 9 to 12 months. You will support residents who are homeless or at risk, using trauma-informed, strength-based approaches and building trusting relationships to create tailored support plans.

You will manage a caseload, run 1:1 sessions, help residents with tenancy documents and benefits, and ensure safeguarding is upheld.

Qualifications

• Experience working with adults and families facing homelessness and complex needs.
• Strong trauma-informed approach and strength-based support.
• Ability to manage a caseload and provide 1:1 support sessions.

Responsibilities

• Provide strength based and trauma informed support to residents.
• Deliver 1:1 support sessions and signpost services to promote independence.
• Assist residents with tenancy documentation and benefits awareness.
• Maintain safeguarding awareness and integrity in all interactions.

Skills

Trauma-informed care

Caseload management

1:1 support

Job description

Complex Needs Support Worker (Maternity Cover)

Job Title: Support Worker (Complex Needs) (Maternity Cover 9 to 12 Months)

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of our service in Wolverhampton?

If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people

Highly experienced working with adults and families facing homelessness and/or people struggling with mental‑health, substance misuse, a history of offending and other complex needs

What you’ll be doing

Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.

Providing 1:1 support sessions, interventions and signposting to help residents gain independence.

Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.

Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.

Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

Proud member of the Disability Confident employer scheme

Company: The Housing Network

Salary: from £29,000 a year, pro rata

Hours: Full‑time

Location: Wolverhampton

Working pattern: Field‑based

Job type: Permanent

Posting date: 24 Aug 2026

Closing date: 23 Sep 2026

What you’ll receive

Salary - £29,000

41 hours of training

Blue Light Card

Referral programme

Job Types: Full‑time, Permanent

Benefits:

• Company pension
• Health & wellbeing programme
• On‑site parking
• Referral programme
• Sick pay