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Search Consultancy LTD; Wigan; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

On-call allowance

Job summary

Search Consultancy LTD in Wigan is seeking a fluent German-speaking Helpdesk / 1st Line Technical Support Advisor on a permanent basis, offering a salary of up to £30,000 plus an on-call allowance of £4,000.

You will handle inbound and outbound calls and emails from German and English customers, provide 1st line support, manage incidents, escalate when needed, and deliver customer-centric service from our main office in Wigan.

Qualifications

• Fluent English and German language skills.
• Previous experience within a technical support role.
• Affective time management skills with a logical approach to problem solving.
• Ability to work under pressure and within time constraints.
• Ability to manage workload while adapting to changing priorities.
• Ability to work alone as well as part of a team.

Responsibilities

• Provide 1st line support to all end users globally.
• Incident management and resolution.
• Escalation to Tier 2 when unable to resolve issues.
• Deliver excellent customer service while managing expectations.
• Manage faults, requests and enquiries on behalf of the customer.

Skills

English

German

Customer service

Time management

Job description

Salary: Up to £30,000 + on call allowance (£4000)

Contract: Full time, Permanent

Hours: Monday to Friday , 8am - 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1

st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description:

• Provide 1st line support to all end users globally
• Incident Management and Resolution
• Escalation to Tier 2 when unable to resolve issues
• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer

Person Specification:

• Fluent English and German language skills
• Previous experience within a technical support role
• Affective time management skills, with a logical approach to problem solving
• Ability to work under pressure and within time constraints
• Ability to manage workload whilst reviewing changing priorities
• Ability to work alone as well as part of a team

Benefits package includes:

• Exposure of working in a desirable company with future progression

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.