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Daniel Owen Ltd; Walton-on-Thames; On-site; GBP 26,000 - 34,000; Full time

Job summary

Daniel Owen Ltd. is recruiting for a Repairs Planner to join a busy property services team in Walton-on-Thames. The role focuses on coordinating repairs, scheduling appointments and ensuring responsive service for residents.

Ideal candidates will have experience in social housing, property maintenance or repairs, with strong organisational and communication skills and the ability to manage a busy workload.

Qualifications

• Experience in Repairs Planning, Scheduling, Housing or Property Maintenance environments.
• Previous roles as Repairs Planner, Repairs Scheduler or Maintenance Coordinator.
• Experience in social housing or property services is preferred.

Responsibilities

• Plan and schedule repairs and maintenance appointments.
• Allocate jobs to operatives based on location, skills and availability.
• Maintain and update the repairs scheduling system.
• Liaise with residents to arrange suitable appointments.
• Communicate with operatives to manage workloads and changes.
• Monitor repairs progress and ensure timely completion.
• Escalate issues impacting service delivery; provide admin support.

Skills

Repairs planning

Scheduling

Housing maintenance

Property services

Customer service

IT skills

Data entry

Communication

Tools

Repairs scheduling system

Housing management system

Job description

Working Pattern: Monday to Friday, Fully Office Based

About the Role

We are currently recruiting for an experienced

Repairs Planner to join a busy property services team based in

Walton-on-Thames.

This is a fantastic opportunity for someone with experience within

social housing, property maintenance or repairs who is looking to secure a long-term position with the potential to move into a permanent role.

As a Repairs Planner, you will be responsible for coordinating and scheduling repairs appointments, ensuring jobs are allocated to the appropriate operatives and that customers receive an efficient and responsive service.

You will work closely with operatives, residents, contractors and internal teams to ensure repairs are planned effectively and completed within the required timescales.

Key Responsibilities

• Plan and schedule repairs and maintenance appointments.
• Allocate jobs to the appropriate operatives based on location, skills and availability.
• Manage and update the repairs scheduling system.
• Liaise with residents to arrange suitable appointments.
• Communicate with operatives throughout the day to manage workloads and changes.
• Monitor outstanding repairs and ensure jobs are progressed within agreed timescales.
• Reschedule appointments where required and minimise missed appointments.
• Deal with customer queries relating to repairs and appointments.
• Liaise with contractors and internal departments where necessary.
• Prioritise emergency and urgent repairs appropriately.
• Ensure all repair information is accurately recorded and updated.
• Monitor operative diaries and maximise productivity.
• Identify and escalation any issues that could impact service delivery.
• Provide general administrative support to the repairs and property services team.

About You

The ideal candidate will have previous experience within a

Repairs Planning, Scheduling, Housing or Property Maintenance environment.

You will ideally have:

• Previous experience as a

Repairs Planner, Repairs Scheduler, Maintenance Coordinator or similar.

• Experience working within social housing, housing maintenance or property services.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• The ability to manage a busy workload and prioritise competing demands.
• Strong attention to detail and accurate data-entry skills.
• Good IT skills and experience using repairs or housing management systems.
• The ability to remain calm and organised in a fast-paced environment.
• A proactive approach to problem-solving.
• The confidence to liaise with residents, operatives and contractors.