Repairs Planner

Daniel Owen Ltd; Walton-on-Thames; On-site; GBP 20,000 - 29,000; Full time

Job summary

Daniel Owen Ltd is recruiting a Repairs Planner for a busy social housing property services team in Walton-on-Thames. The role focuses on coordinating and scheduling repairs, allocating jobs to operatives, and keeping customers informed with responsive service.

It is office-based and offers a temporary to permanent contract with a pay rate of £17.84 per hour Umbrella. The ideal candidate will have solid experience in repairs planning or housing maintenance, strong organisational skills, and the

Qualifications

• Experience in Repairs Planning, Scheduling, Housing or Property Maintenance.
• Proven ability to plan and coordinate repairs activities.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• Ability to manage a busy workload and prioritise competing demands.
• Attention to detail and accurate data-entry.

Responsibilities

• Plan and schedule repairs and maintenance appointments.
• Allocate jobs to operatives based on location, skills and availability.
• Manage and update the repairs scheduling system.
• Liaise with residents to arrange suitable appointments.
• Communicate with operatives throughout the day to manage workloads and changes.
• Monitor outstanding repairs and ensure progression within timescales.
• Reschedule appointments as needed and minimise missed slots.
• Handle customer queries relating to repairs and appointments.
• Liaise with contractors and internal departments as required.
• Prioritise emergency and urgent repairs appropriately.
• Ensure repair information is recorded and updated.
• Monitor diaries and maximise productivity.
• Identify and escalate issues impacting service delivery.
• Provide general administrative support to the repairs and property services team.

Skills

Organisation

Time-management

Communication

Customer service

Data-entry

IT systems

Tools

Housing management system

Job description

Repairs Planner

Location: Walton-on-Thames

Contract: Temporary to Permanent

Pay Rate: £17.84 per hour Umbrella

Working Pattern: Monday to Friday, Fully Office Based

About the Role

We are currently recruiting for an experienced Repairs Planner to join a busy property services team based in Walton-on-Thames.

This is a fantastic opportunity for someone with experience within social housing, property maintenance or repairs who is looking to secure a long-term position with the potential to move into a permanent role.

As a Repairs Planner, you will be responsible for coordinating and scheduling repairs appointments, ensuring jobs are allocated to the appropriate operatives and that customers receive an efficient and responsive service.

You will work closely with operatives, residents, contractors and internal teams to ensure repairs are planned effectively and completed within the required timescales.

Key Responsibilities

• Plan and schedule repairs and maintenance appointments.
• Allocate jobs to the appropriate operatives based on location, skills and availability.
• Manage and update the repairs scheduling system.
• Liaise with residents to arrange suitable appointments.
• Communicate with operatives throughout the day to manage workloads and changes.
• Monitor outstanding repairs and ensure jobs are progressed within agreed timescales.
• Reschedule appointments where required and minimise missed appointments.
• Deal with customer queries relating to repairs and appointments.
• Liaise with contractors and internal departments where necessary.
• Prioritise emergency and urgent repairs appropriately.
• Ensure all repair information is accurately recorded and updated.
• Monitor operative diaries and maximise productivity.
• Identify and escalation of any issues that could impact service delivery.
• Provide general administrative support to the repairs and property services team.

About You

The ideal candidate will have previous experience within a Repairs Planning, Scheduling, Housing or Property Maintenance environment.

You will ideally have:

• Previous experience as a Repairs Planner, Repairs Scheduler, Maintenance Coordinator or similar.
• Experience working within social housing, housing maintenance or property services.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• The ability to manage a busy workload and prioritise competing demands.
• Strong attention to detail and accurate data-entry skills.
• Good IT skills and experience using repairs or housing management systems.
• The ability to remain calm and organised in a fast-paced environment.
• A proactive approach to problem-solving.
• The confidence to liaise with residents, operatives and contractors