Neighbourhood Manager

TCH; Tunbridge Wells; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Contributory pension up to 10%

Life assurance 4x salary

30 days annual leave + bank holidays

Volunteer days

24/7 digital GP service

Eye test voucher

Enhanced parental leave

Flexible benefits

Annual flu vaccinations

Job summary

Town and Country Housing is seeking a customer-focused housing management professional to join our team. You’ll manage a patch of properties, deliver a high-quality, responsive service, support tenants to sustain tenancies, handle anti-social behaviour, and work with residents and partners to keep neighbourhoods safe.

We value strong communication, independence, and the ability to manage workloads. A CIH qualification or willingness to pursue one is preferred; a full driving licence and access

Qualifications

• Experience in social housing or tenancy management.
• Excellent communication skills and ability to work independently.
• Full driving licence and access to a vehicle.
• CIH qualification or willingness to work towards one.

Responsibilities

• Manage a patch of properties delivering a housing management service.
• Support tenants to sustain tenancies and handle anti-social behaviour cases.
• Collaborate with residents, colleagues and external agencies to maintain safe neighbourhoods.
• Drive continuous service improvement using customer feedback.

Skills

Communication skills

Customer focus

IT skills

Safeguarding awareness

Education

CIH qualification

Driving licence

Tools

MS Office

Job description

Our Vacancy We’re looking for a customer-focused and proactive person with strong communication skills and experience in housing or neighbourhood management. You’ll be organised and able to manage your own workload, handling a range of tenancy and estate matters. You'll have a solution-focused approach, you’ll build strong relationships with residents and partners, address anti-social behaviour, and contribute to creating safe, sustainable communities.

What you’ll do

You will manage a patch of properties, delivering a high-quality, responsive housing management service. You’ll support tenants to sustain their tenancies, handle anti-social behaviour cases, and ensure homes are let efficiently. Working closely with residents, colleagues, and external agencies, you’ll play a key role in maintaining safe neighbourhoods, improving local environments, and using customer feedback to drive continuous service improvement.

What You’ll Need

We’re looking for someone with excellent communication skills who can build strong relationships with residents, colleagues and partner organisations. You’ll be confident working independently, managing a varied workload and making sound decisions in a fast-paced environment. A strong customer focus, resilience when handling challenging situations, and a commitment to delivering high-quality services are essential. You’ll also need good IT skills, the ability to maintain accurate records and reports, and an awareness of safeguarding, equality, diversity and inclusion. Experience in social housing, tenancy management or anti-social behaviour casework would be advantageous, as would a CIH qualification or willingness to work towards one. A full driving licence and access to a vehicle are required for this role.

Why join us

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Competency based salary ranging from £36,042 - £41,646
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

You must have the right to work in the UK; we are unable to provide a visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

This is a hybrid role where we expect all staff to come into their base office 2 days a week (During the first 3 month we expect staff to come in everyday).

This role is a full time, 12 month fixed term contract covering the areas Brenchley, Matfield, Horsmonden, Pembury, Benenden, Iden Green, Frittenden and Goudhurst.

If you have any questions about this role, please email the Talent Team on [e-mail].

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

We will be holding the interviews in person on 19th October.