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Machine Mart; Swindon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Staff Discounts

Pension scheme

Life Cover

Retail Trust access

Job summary

Machine Mart is seeking a customer-focused sales assistant in Swindon to help customers choose from a range of workshop tools and equipment. You will explain technical details clearly, assist with queries and uphold excellent service standards in a fast-paced retail environment.

Join a small team and contribute to achieving sales targets while delivering honest advice, building rapport, and supporting customers from purchase to post-sale support.

Qualifications

• Experience selling technical products to customers.
• Retail customer service experience.
• Experience dealing with customers.
• Practical knowledge of our product range.
• Strong accuracy and numeracy.
• Basic computer literacy.
• Self-motivated with a can-do attitude.

Responsibilities

• Sell technical products and deliver a great customer experience.
• Explain technical equipment clearly to customers.
• Aim to meet and exceed sales targets.
• Work as part of a small team (4–6 staff).
• Offer honest advice and build rapport with customers.
• Support customers through decision making and post-sale service.

Skills

Selling technical products

Retail customer service

Customer dealings

Product knowledge

Accuracy

Numeracy

Computer literacy

Self-motivated

Job description

• You’ll be joining a small team of between 4 – 6 members of staff
• You’ll be committed to delivering a great customer experience
• You’ll be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be explaining technical equipment in an understandable manner
• You’ll be committed to offering honest advice and building a rapport with customers
• You’ll ensure that you exceed our customers’ expectations and reassure them when they're bewildered by choice
• You’ll be working hard as part of the team in achieving challenging sales targets

What you’ll need - skills and experience:

• You’ll have previous experience in selling technical products to customers
• You’ll have experience in a retail customer service orientated environment
• You’ll have previous experience in dealing with customers
• You’ll have practical experience / knowledge of some or all of our product range
• You’ll possess strong accuracy and numeracy skills
• You’ll possess basic computer literacy
• You’ll be self motivated and have a can-do attitude

What you’ll get in return for your commitment:

• Staff Discounts
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Free Tea & Coffee

About The Company

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk