Tech Tools Retail Sales & Customer Experience Specialist

Machine Mart; Carlisle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff Discounts

Company pension scheme

Life Cover

Access to the Retail Trust

Discounts on brands and experiences

Role specific training and development

Promotions for internal candidates

Free Tea & Coffee

Job summary

Machine Mart, the UK’s leading workshop power tools retailer, is seeking a customer-facing team member in Carlisle. You’ll work in a small team, explain technical equipment to customers, and strive to exceed expectations while actively contributing to sales targets.

You’ll be part of a busy store with up to 45 hours per week, receive staff discounts, a company pension, life cover, and access to wellbeing resources. Training and internal promotions are offered.

Qualifications

• Experience selling technical products to customers in a retail environment.
• Customer service oriented background with a focus on accuracy and product knowledge.
• Ability to explain technical equipment clearly and build rapport with customers.

Responsibilities

• Deliver great customer experience and work as part of a small team (4–6 staff).
• Explain technical equipment in an understandable way and exceed customer expectations.
• Work up to 45 hours per week with time off in lieu option for extra time.
• Contribute to achieving challenging sales targets and promote internal candidates.

Skills

Sales experience

Retail customer service

Customer handling

Product knowledge

Accuracy

Numeracy

Computer literacy

Self-motivated

Job description

Machine Mart, the UK’s leading workshop power tools retailer, is seeking a customer-facing team member in Carlisle. You’ll work in a small team, explain technical equipment to customers, and strive to exceed expectations while actively contributing to sales targets.

You’ll be part of a busy store with up to 45 hours per week, receive staff discounts, a company pension, life cover, and access to wellbeing resources. Training and internal promotions are offered.