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Kuehne + Nagel; Kegworth; On-site; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards

Employee assistance program

Wellbeing center

Forces-friendly employer

Job summary

Kuehne + Nagel in Kegworth is seeking a Customs Specialist to join our Exception Management team. You will monitor systems to identify and classify exceptions, resolve issues within SLAs, and coordinate with customers and hauliers to drive timely resolutions.

You will contribute to proactive process improvements, perform root cause analysis, and provide updates to stakeholders. The role includes 4 days on, 4 days off shifts and benefits from our pension plan and wellbeing programs.

Qualifications

• Identify exceptions within processes, systems, or transactions and prioritise by severity.
• Resolve exceptions and develop corrective actions with timely collaboration.
• Audit support to ensure compliance and feedback for improvements.

Responsibilities

• Identify exceptions within processes, systems, or transactions – monitor data and systems to detect anomalies, analyse, root cause, classify and prioritise based on severity & impact.
• Efficiently resolve exceptions & prevent recurrence – developing corrective actions and collaborating with relevant teams to resolve promptly.
• Internal team audit support to ensure compliance and take audit results into account for consistency and improvement.
• Maintain effective communication regarding exceptions and update stakeholders on status.

Skills

Managing expectations

Job description

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Customs Specialist for our Kegworth office. You will work within a team of Exception Management Specialists, working within defined processes and procedures, operating within service level agreements, and prioritizing accordingly. You will playa critical role in monitoring systems and other tools to identify, classify and resolve issues and exceptions efficiently. Working closely with key cross functional teams to gain feedback and apply learnings to be pro-active. Through root cause analysis put forward preventative actions to ensure operational excellence. Escalate complex and critical exceptions to the Exceptions Management Lead. Maintain accurate records of issues and of steps taken for resolution and provide reporting for analysis of resolution effectiveness.

How you create impact

• Identify exceptions within processes, systems, or transactions – monitor data and systems to detect anomalies, analyse, root cause, classify and prioritise based on severity & impact. To re-align processes and highlight system gaps for correction/improvement.
• Efficiently resolve exceptions & prevent recurrence – developing corrective actions for immediate resolution, collaborate with relevant teams to resolve in a timely manner, propose longer term improvements to prevent in future.
• Internal team audit support to ensure compliance.
• Take feedback on audit results and action to ensure consistency & improvement.
• Maintain effective communication regarding exceptions.
• Updating Exception Management Lead and any relevant stakeholders on exception status.
• Coordinate with all other relevant parties as required eg Customer, haulier and others.
• Provide support to team members and end users on exception handling procedures and standard customs tasks.

What we would like you to bring

• Managing expectations.

This position is in shifts 4 days on 4 days off

What's in it for you

• You can join the contributory Kuehne + Nagel pension plan.
• Enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center.
• We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling.
• All of this to help you live a happier and healthier life.
• As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.