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Brook Street; Bury St Edmunds; On-site; GBP 15,000 - 21,000; Full time

Job summary

You will handle enquiries, ensure accuracy, and contribute to smooth office operations while following guidance and working within a team. A DBS check is required on onboarding.

Qualifications

• Strong administrative capability with an organised approach to workload and priorities.
• Excellent customer service skills with clear, professional communication.
• Good IT skills and comfort using in-house systems to input and verify information.
• Methodical mindset, able to verify details and maintain quality and accuracy.
• Ability to follow guidance and escalate complex issues to a supervisor.

Responsibilities

• Prepare papers, files and documents for court, tribunals, hearings and meetings.
• Produce standard letters and correspondence, minutes, notes, reports and submissions in line with guidance.
• Maintain and update records on in-house systems, including data input and post opening/dispatch.
• Support court listings and rota management by checking files and ensuring materials are up to date.
• Provide face-to-face, written and telephone support to court users, including handling enquiries at the counter.
• Assist with scheduling and supporting meeting rooms and training/group activities (agendas, joining instructions and handouts).
• Clerking civil and family matters and supporting hearings by ensuring the right papers are ready.
• Verify and check documents, records, accounts, claims and returns to quality standards, with accuracy and attention to detail.
• Contribute to continuous improvement by using discretion within systems and processes and helping problem-solve as part of the team.

Skills

Administrative capability

Customer service

IT skills

Methodical mindset

Follow guidance

Tools

In-house systems

Job description

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm

Pay Rate: £12.86 per hour

If you're passionate about delivering "right first time" public service, this is a chance to join Our Client, an organisation supporting the day-to-day work of County Courts and Tribunals. You'll play a vital role in keeping cases moving, providing excellent customer service, and helping the office run smoothly.

What you'll be doing:

• Prepare papers, files and documents for court, tribunals, hearings and meetings
• Produce standard letters and correspondence, minutes, notes, reports and submissions in line with guidance
• Maintain and update records on in-house systems, including data input and post opening/dispatch
• Support court listings and rota management by checking files and ensuring materials are up to date
• Provide face-to-face, written and telephone support to court users, including handling enquiries at the counter
• Assist with scheduling and supporting meeting rooms and training/group activities (agendas, joining instructions and handouts)
• Clerking civil and family matters and supporting hearings by ensuring the right papers are ready
• Verify and check documents, records, accounts, claims and returns to quality standards, with accuracy and attention to detail
• Contribute to continuous improvement by using discretion within systems and processes and helping problem-solve as part of the team

What you'll bring:

• Strong administrative capability with a confident, organised approach to workload and priorities
• Excellent customer service skills, with the confidence to communicate clearly and professionally with a wide range of people
• Good IT skills and comfort working with in-house systems to input, update and check information accurately
• A methodical mindset-able to verify details, work to quality standards and support throughput and accuracy
• The ability to follow guidance and elevate complex or difficult matters to a team leader or supervisor

Additional information:

Some flexibility may be required to work at other local offices on an ad hoc basis within the area

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

You'll work in a team with regular management support, responsible for managing your own time

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.