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Care & Repair Monmouthshire and Torfaen; Pontypool; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Care & Repair Monmouthshire and Torfaen is seeking an experienced Administrator to join our friendly team in a part-time role. Working 28 hours per week with a mix of office-based and home working, you will provide high-quality administrative and business support across the Agency, liaising with clients, families, contractors and health and social care professionals.

Your duties include data entry, records management and processing invoices, with a focus on excellent customer service and

Qualifications

• Experience as an Administrator, Administrative Assistant, Office Administrator, Business Support Administrator or Customer Service Administrator.
• Seeking a rewarding part-time role with 28 hours per week.
• Strong organisational and communication skills are essential.

Responsibilities

• Provide day-to-day administrative and office support.
• Data entry and maintaining accurate electronic records.
• Use organisational databases and information systems.
• Scanning, filing and document management.
• Answer telephone calls and respond to enquiries.
• Provide excellent customer service to clients and partner organisations.
• Taking accurate meeting minutes.
• Processing and administering invoices for payment.
• Liaising with clients, family members, contractors, health and social care professionals, and other partner organisations.
• Using Microsoft Office 365 including Word, Excel and Outlook.

Skills

Administrative skills

Customer service

Communication

Tools

Microsoft Office 365

Job description

Care & Repair Monmouthshire and Torfaen has an exciting opportunity for an experienced and highly motivated Administrator to join our friendly and successful team.

This is an excellent opportunity for someone with experience as an Administrator, Administrative Assistant, Office Administrator, Business Support Administrator or Customer Service Administrator who is looking for a rewarding part-time role.

Working 28 hours per week, you will provide high-quality administrative and business support across the Agency. The role offers a mix of office-based and home working, with the working arrangement agreed in consultation with the successful candidate.

You will play an important part in supporting our adaptations service and will regularly communicate with clients, family members, contractors, health and social care professionals, and partner organisations.

Key Responsibilities

As our Adaptations Administrator, your duties will include:

• Providing day-to-day administrative and office support
• Data entry and maintaining accurate electronic records
• Using organisational databases and information systems
• Scanning, filing and general document management
• Answering telephone calls and responding to enquiries
• Providing excellent customer service to clients and partner organisations
• Taking accurate meeting minutes
• Processing and administering invoices for payment
• Liaising with clients, family members, contractors, health and social care professionals, and other partner organisations
• Using Microsoft Office 365, including Word, Excel and Outlook
• Issuing work orders to contractors and in-house adaptations operatives
• Supporting the wider team with general administrative duties as required