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Cygnet; Oldbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Career progression opportunities

Expert supervision & support

NHS discounts

Free meal on shift

Pension scheme

Employee referral scheme

Job summary

Cygnet Hospital Oldbury is seeking a dedicated Ward Clerk to support the care team. This full-time role involves ward administration, filing, and ensuring timely distribution of information within a busy hospital environment.

You will work 08:00–16:00, Monday to Friday, helping maintain accurate records and smooth ward operations while contributing to patient care and confidentiality in a Mental Health setting.

Qualifications

• Experience administering in a fast-paced hospital setting.
• Proficient in Excel for data entry and reporting.
• Competent in Word and PowerPoint for documents and presentations.
• Able to analyze and pull data from sources.

Responsibilities

• Support clinical staff with ward administration tasks.
• Record and distribute information accurately and promptly.
• File patient case notes and audit paperwork for completeness.
• Handle ward filing in line with policies.
• Answer phones, cover reception, and handle duties as needed.
• Submit reports promptly and coordinate with secretaries.

Skills

Administrative experience

Excel

Word

PowerPoint

Data analysis

Tools

Microsoft Office

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Group are looking for a friendly, professional Ward Clerk with a passion for making a difference to others to join our team at Cygent Hospital Oldbury.

You’ll be working 40 Hours per week (Monday to Friday, 08:00 am to 04:00 pm) at Cygent Hospital Oldbury, helping ensure the smooth and safe management of our care.

The Service

Cygnet Hospital Oldbury is our state-of-the-art PICU & Acute hospital for women, in the West Midlands.

The service has two wards, a 12 bed PICU ward and a 15 bed Acute ward. Cygnet Hospital Oldbury has a full multi-disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We’re focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services.

Referrals can come to us from all areas, including other acute services and prison services.

Your Day-to-Day

• Support clinical staff with ward administration tasks
• Ensure accurate recording and timely distribution of information
• File all patient case notes and conduct regular audits to confirm paperwork is up-to-date and complete
• Complete all ward filing in accordance with Cygnet policies
• Answer phone calls, cover reception duties, and perform other administrative responsibilities as required
• Ensure reports are submitted promptly and coordinate with medical secretaries to facilitate timely submissions
• Distribute ward round and discharge summaries to external professionals
• Provide coverage for colleagues during their leave periods (medical secretary, funding admin)
• Manage the ward diary to ensure proper scheduling and planning
• Attend morning meetings and ward rounds, take minutes, and circulate them to the team

You are

• Experienced in administration in a fast-paced hospital environment
• Organised, diligent and can strictly adhere to processes & procedures
• Knowledgeable of mental health & patient confidentiality issues
• Skilled at inputting, pulling & analysing data using Microsoft Excel
• Proficient in Microsoft Word, PowerPoint and other Microsoft Systems
• An excellent verbal & written communicator with strong interpersonal skills
• Able to swiftly solve problems & work under pressure without compromising quality
• Experienced in working with patients face-to-face within a mental health setting

Why Cygnet? We’ll offer you

• Strong career progression opportunities
• Expert supervision & support
• Employee discount savings & NHS Discounts
• Free Meal on Shift
• Salary: £28,050 Per Year
• Employee referral scheme
• Pension scheme

Please note that successful candidates will be required to undergo an enhanced DBS check.

Company: Cygnet

Location: Oldbury, B68 9AG

Job type: Permanent

Hours: Full-time

Posting date: 26 Aug 2026

Closing date: 23 Sept 2026

What next?

If you care about making a difference – we want to talk to you.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Salary: £28,050 to £28,050 a year