Ward Administrator/Clerk

Cygnet Health Care Limited; Taunton; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Employee referral scheme

Job summary

Cygnet Health Care Limited is seeking a Ward Administrator/Clerk at Taunton to support inpatient services for men and women with mental health needs and learning disabilities. The role involves processing admissions paperwork, maintaining up-to-date patient records, and generating data for corporate reporting.

You will also take minutes, liaise with external agencies, and provide reception cover while upholding strict confidentiality.

Qualifications

• 2 years of administration experience in a fast-paced environment.
• Proficient typing and minute taking.
• Knowledge of patient confidentiality and data handling.

Responsibilities

• Assist wards with paperwork (admission forms, etc.).
• Maintain patient database and KPI data; ensure compliance with dashboards.
• Record minutes at meetings and liaise with external agencies and relatives.
• Provide cover in reception and support the Administration Department; handle switchboard.
• Ensure confidentiality and security of patient data at all times.

Skills

Typing

Minute taking

Data analysis

Communication

Interpersonal skills

Attention to confidentiality

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for a Ward Administrator/Clerk to join our team at Cygnet Taunton. Cygnet Hospital Taunton provides acute inpatient admissions service for men and women and a specialist inpatient service for men diagnosed with a learning disability.

Your Day-to-Day

Salary: £28,050 per annum

You’ll be working 36 hours a week in a Inpatient Mental Health Hospital with males with learning disabilities, female and male acute mental health services and male cognitive neuropsychiatry.

Assisting the wards to complete relevant forms where necessary (e.g. Admission Paperwork etc.). Helping to ensure the wards are compliant with various clinical dashboards. Ensuring paperwork is submitted so the patient database is kept up to date. Assist with the collection of required data to meet corporate requirements and monitoring of ward key performance indicators (KPIs). Maintain effective filing/record keeping systems and decant service user notes in line with Medical Records policy and procedure. Maintain and update ward displays and information points to ensure these remain current and relevant Liaise with external agencies, referrers, relatives and other professionals as required. Attend and take minutes at meetings as requested. Record all enquiries using appropriate documentation and ensure action is taken where necessary. Provide cover in the Reception area for breaks, leave etc. to include handling the hospital switchboard efficiently and carrying out other duties in this area as requested. Provide cover and support to the Administration Department as requested. Ensure confidentiality and security of patient related data at all times.

You are

• Experienced in administration in a fast-paced environment (2 years experience)
• Proficient in typing and minute taking.
• Organised, diligent and can strictly adhere to processes & procedures
• Knowledgeable of mental health & patient confidentiality issues
• Skilled at inputting, pulling & analysing data using Microsoft Excel
• Proficient in Microsoft Word, PowerPoint, etc
• An excellent verbal & written communicator with strong interpersonal skills
• Able to swiftly solve problems & work under pressure without compromising quality

Why Cygnet?

We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• “Cycle to work” scheme & employee discount saving

Please note: successful candidates will be required to undergo an enhanced DBS check.

At Cygnet, we’ve been changing people’s lives for more than 30 years – thanks to our wide range of high-quality health services. Our care has our patients and residents at its heart and their wellness as its goal. We’re always set on positive, lasting outcomes.