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Housing 21; Norwich; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Nine-day fortnight

Job summary

Housing 21 in Norwich is seeking an Assistant Care Manager to oversee the day-to-day delivery of care within an Extra Care scheme. You will create and review personalised care plans with residents and families, ensuring high quality care tailored to individual needs and compliant with regulatory standards.

You will manage rotas, monitor service performance, and act as the first point of contact for residents and partner agencies, helping maintain dignity, autonomy and value for money.

Qualifications

• Proven management/ supervisory experience in care services.
• Strong understanding of care planning and safeguarding.
• Strong understanding of regulatory requirements, including CQC standards.
• Experience of managing and scheduling staff rotas.
• Excellent organisation and problem solving skills.
• Level 4 Lead Practitioner in Adult Care or equivalent or willing to work towards if not held.

Responsibilities

• Manage the day-to-day delivery of care services within a designated Extra Care scheme.
• Create and regularly review personalised care plans with residents, their families, stakeholders and carers.
• Oversee scheduling of rotas and ensure adequate resourcing for all shifts.
• Monitor the performance and quality of care services and manage risks.
• Serve as first point of contact for residents, families and partner agencies to ensure needs are addressed.

Skills

Management experience

Care planning

Safeguarding

CQC standards

Rotas scheduling

Organisation

Problem solving

Education

Level 4 Lead Practitioner in Adult Care or equivalent

Job description

Assistant Care Manager - Norwich, Norfolk

Hours: 35 hours per weekAre you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot?You’llfit in well here.We’regrowing. Quickly andwe’reconstantly looking for ways to make things better, always putting our residents and people at the heart of what we do.We have big ambitions and are looking for superstars to join us.AsAssistant Care Manager,you willmanagetheday to daydelivery ofcare serviceswithin a designated Extra Care scheme.Ensuringresidents receivesafe,high qualitycare tailored to their individual needs,enabling themto livewell with dignity and autonomy.You willcreate and regularly review personalised care planswith new and existing residents, their families,stakeholdersand carers,ensuringthey meet the needs of each resident andcomply withregulatory requirements and standards.Overseeingthescheduling of rotas, providing adequate and efficient resourcing for all shiftswith a focus on value for money.You’llbedata driven,monitoringthe performance and quality of care services,identifyingand managing risks effectively.Customer service skills area must,as first point of contact for ourresidents,familiesandpartner agencies,you will ensure residentsfeel heard, supportedand trust that anyrequirementsare addressed as a priority.Curious to know more? Ifyou’relooking for an opportunity where you can make a real difference, with an organisation with a strong social purpose,take a lookat the job description attached.We’dlove to meet you!

Whatwe’relooking for

The essential requirements for the role include:

• Provenmanagement/ supervisory experience in care services
• Strong understanding ofcare planning and safeguarding
• Strong understanding ofregulatory requirements, including CQC standards
• Experience ofmanaging and scheduling staff rotas
• Excellent organisationandproblem solvingskills
• Level 4 Lead Practitioner in Adult Care or equivalentor willing to work towardsif not held

Why us?

Wesupport our employees to do what they do best, whetherthat’sthrough flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates uponan offer being made. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 1 November 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.