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Chelsea Hire Complete Event Hire Solutions Ltd; Northampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Chelsea Hire is looking for an organised, friendly and proactive Customer Services & Administrator to join our team in Northampton. You’ll be the first point of contact for many of our customers and will play an important role in keeping bookings, orders, stock and administration running smoothly.

This role involves varied duties—from answering enquiries and processing bookings to supporting accounts, stock control and site operations.

Qualifications

• Friendly, proactive customer service experience preferred.
• Strong organisational and admin skills.
• Ability to handle bookings, inquiries and data entry accurately.
• Comfort with using rental software and basic finance tasks.

Responsibilities

• Be the main contact for Chelsea Hire customers with a professional service.
• Answer telephone, email and in-person enquiries; provide pricing and hire terms.
• Take bookings and process orders; manage collections, returns and rescheduling.
• Maintain accurate customer and booking records; input stock information.
• Support accounts using Sage and process invoices; provide admin support.

Skills

Customer service

Telephone handling

Organisational skills

Communication skills

Multitasking

Tools

Rental Point

Sage

Gmail

Job description

Chelsea Hire is a busy and growing event hire business supplying everything from furniture, linen and marquees to bars, catering equipment, kitchens and event essentials.

We are looking for an organised, friendly and proactive Customer Services & Administrator to join our team in Northampton.

This is a varied role for someone who enjoys dealing with people, keeping things organised and being part of a busy team. You’ll be the first point of contact for many of our customers and will play an important role in keeping bookings, orders, stock and administration running smoothly.

It’s not a purely desk-based role. When the business gets busy, everyone gets stuck in — whether that means helping to pick an order, restocking, supporting the laundry or helping in the kitchen and pot wash. If you’re someone who enjoys variety and takes pride in getting things done, this could be a great fit.

What you’ll be responsible for

Customer Service

• You’ll be one of the main points of contact for Chelsea Hire customers, providing a friendly, professional and helpful service.
• Answer telephone, email and in-person enquiries
• Provide accurate information on availability, pricing and hire terms
• Take bookings and process orders
• Deal with collections, returns and rescheduling
• Handle replacement, repair and damaged-item queries
• Resolve customer issues and complaints wherever possible, escalating when necessary
• Build positive relationships with customers and provide a consistently high level of service

Bookings & Administration

• You’ll help ensure our bookings and customer records are accurate and up to date.
• Process customer orders and bookings through Rental Point
• Maintain accurate customer and booking records
• Input and update product and stock information
• Produce reports from Rental Point
• Assist with monitoring stock levels and values
• Provide general administrative support to the wider business

Finance & Accounts

• You’ll provide day-to-day administrative support to the accounts function.
• Use Sage on a daily basis
• Input sales and purchase invoices
• Assist with general accounts and paperwork
• Ensure records are kept accurately and up to date

Stock & Product Administration

• Working alongside the operational team, you’ll help keep our stock information accurate and our equipment available for customers.
• Monitor stock levels and assist with replenishment
• Maintain stock records within Rental Point
• Track replacement and damaged stock
• Assist with stock valuation
• Help manage the sale of old or surplus equipment
• Ensure product information and records remain accurate

Systems & Communications

• Monitor and manage the company Gmail inbox
• Assist with website updates and administration
• Keep internal systems and records organised
• Produce reports and information as required by management

Operations, Warehouse & Site

• Although this is primarily a customer service and administration role, you’ll also be an important part of the wider operational team.
• When required, you may assist with:
• Picking and preparing customer orders
• Coordinating deliveries and collections
• Warehouse organisation and stock movement
• Laundry and linen processing
• Pot wash and kitchen support
• Restocking equipment and supplies
• General site tasks and keeping work areas organised
• The ability to roll your sleeves up and get involved is important.

Vehicle Administration

• Assist with keeping company vehicles compliant and operational, including:

Reports to: Operations & Site Manager / Owner

Location: Chelsea Hire, Rothersthorpe Avenue Industrial Estate, Northampton

Hours: Full-time, Monday–Friday, 8am–4pm

Salary: From £25,000 depending on experience