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GTAccess Ltd; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Monthly bonuses & commissions

Yearly depot bonus

Company pension

Friendly workplace

Employee Assistance Programme

Training and development

Job summary

GTAccess Ltd. is seeking a Hire Desk Administrator for our Peterborough Depot. The role focuses on supporting the hire office, handling customer enquiries and processing orders with a strong emphasis on service quality.

You will manage hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems. The ideal candidate will combine professional communication with a proactive sales mindset to help grow customer satisfaction and business opportunities.

Responsibilities

• Assisting with day-to-day operations of a busy hire office, supporting management.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing hire processes including contracts, exchanges and breakdowns, updating Hire and CRM systems.
• Providing advice on equipment needs and resolving queries in a friendly, professional manner.
• Identifying and maximising sales opportunities to drive customer satisfaction and business growth.

Job description

We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Peterborough Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Get in Return

We value our team and offer:

• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

We’re delighted with the interest we receive for our roles and love reviewing applications. However, we may not be able to respond to everyone individually. Rest assured, if your application stands out, we’ll be in touch!

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.