Customer Service & Admin Coordinator – Events & Stock

Chelsea Hire Complete Event Hire Solutions Ltd; Northampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Chelsea Hire is looking for an organised, friendly and proactive Customer Services & Administrator to join our team in Northampton. You’ll be the first point of contact for many of our customers and will play an important role in keeping bookings, orders, stock and administration running smoothly.

This role involves varied duties—from answering enquiries and processing bookings to supporting accounts, stock control and site operations.

Qualifications

• Friendly, proactive customer service experience preferred.
• Strong organisational and admin skills.
• Ability to handle bookings, inquiries and data entry accurately.
• Comfort with using rental software and basic finance tasks.

Responsibilities

• Be the main contact for Chelsea Hire customers with a professional service.
• Answer telephone, email and in-person enquiries; provide pricing and hire terms.
• Take bookings and process orders; manage collections, returns and rescheduling.
• Maintain accurate customer and booking records; input stock information.
• Support accounts using Sage and process invoices; provide admin support.

Skills

Customer service

Telephone handling

Organisational skills

Communication skills

Multitasking

Tools

Rental Point

Sage

Gmail

Job description

Chelsea Hire is looking for an organised, friendly and proactive Customer Services & Administrator to join our team in Northampton. You’ll be the first point of contact for many of our customers and will play an important role in keeping bookings, orders, stock and administration running smoothly.

This role involves varied duties—from answering enquiries and processing bookings to supporting accounts, stock control and site operations.