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Home Group Limited; North East; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing support

Pension matching up to 7%

Disability Confident employer

Staff discounts

Job summary

Home Group Limited is seeking a proactive scheduler to coordinate repairs and maintenance for trade operatives. The role focuses on accurate, real-time information management and ensuring daily plans align with available resources.

You will book customer appointments, manage emergency works, and support a fast-paced repairs team while delivering excellent customer service and efficient scheduling. This hybrid role offers flexible working and ongoing wellbeing support.

Qualifications

• Experience in a fast-paced Repairs and Maintenance team.
• Knowledge of repairs and maintenance activities for trades.
• Excellent organisation and time management.
• Strong customer service skills to adapt to changing priorities.

Responsibilities

• Coordinate and schedule repairs and maintenance works for trade operatives.
• Maintain real-time information on planned and emergency works.
• Book appointments with customers and manage schedules.

Skills

Scheduling

Workforce planning

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Salary £28,100 per annum plus up to 34 days leave and matching pension contributions

Home a place where you belong...

Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency and brilliant customer service. If you fancy working alongside a brilliant, team, then read on…

What you’ll do

• Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do
• Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action
• Make appointments with customers and schedule emergency works

Why join us?

Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.

You have

• Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems
• Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes
• An eye for detail (let's hope you spot no typos here), great at organising, planning, meeting deadlines and able to multitask
• Excellent customer service skills to manage changing priorities.

The practical bits

• Temporary (12 months), full time (37.5 hpw). Hours of work are typically 37.5 hours per week, 8.30 am to 16.30 pm
• This is a hybrid role meaning that you'll work from home as well as our office 2 days per week
• Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Finally

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.