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Arthur Chatwin Ltd; Middlewich; On-site; GBP 26,000 - 38,000; Full time

Job summary

Arthur Chatwin Ltd in England is seeking an experienced Retail Shop Manager to lead our retail team and oversee daily store operations in a busy hospitality setting. You will manage staff, ensure high standards of food safety and quality, deliver excellent customer service, and drive operational efficiency.

Experience in food preparation, cooking, and supervising in hospitality is essential, with flexibility and proactive leadership.

Qualifications

• Experienced Retail Shop Manager with leadership in a busy hospitality setting.
• Proven ability to manage teams, ensure food safety and high service standards.
• Flexible, proactive, and capable of training staff on procedures.

Responsibilities

• Lead and coordinate team members to ensure smooth daily operations.
• Oversee food preparation and cooking to maintain quality and presentation.
• Ensure compliance with food safety regulations and hygiene standards.
• Assist with food production tasks as needed to support timely service.
• Handle customer interactions professionally and resolve issues promptly.
• Provide training and guidance on procedures and hospitality standards.
• Monitor stock levels and assist with inventory management.
• Uphold health and safety policies and maintain a safe working environment.

Skills

Team leadership

Customer service

Food safety

Food preparation

Cooking

Hospitality experience

Job description

We are seeking an experienced and dynamic Retail Shop Manager to lead our retail team and oversee daily operations within our store. This position will be to oversee daily operations within our busy hospitality environment. The successful candidate will be responsible for managing team members, ensuring high standards of food safety and quality, and maintaining excellent customer service. This role offers an opportunity to develop leadership skills within a dynamic setting, requiring a proactive approach to team management and operational efficiency. The ideal applicant will have experience in food preparation, cooking, and supervising within a restaurant or hospitality context. Flexibility is essential. Pay will increase once fully trained.

Duties

• Manage and coordinate the activities of team members, ensuring smooth operation of the establishment.
• Oversee food preparation and cooking processes, maintaining high standards of quality and presentation.
• Ensure compliance with food safety regulations and hygiene standards across all areas of the kitchen and service.
• Assist with food production tasks as needed, supporting the team in delivering timely service.
• Manage customer interactions professionally, resolving any issues promptly to uphold excellent service standards.
• Support team members with training and guidance on operational procedures, including serving protocols and hospitality best practices.
• Monitor stock levels and assist with inventory management to ensure consistent availability of ingredients and supplies.
• Uphold health and safety policies, conducting regular checks to maintain a safe working environment.