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Biz Virtual Ltd; Luton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Biz Virtual Ltd is seeking a Telephone Receptionist & Inbound Call Handler for our Luton office. You will answer calls, take messages, and relay information to clients, while presenting a professional image for our clients.

The role requires experience in an office setting, a confident telephone manner, and strong typing and data-entry skills. You will support diary management and everyday admin tasks to ensure smooth day-to-day operations.

Qualifications

• Experience in a similar role and office environment (Receptionist, Call Handler, or Virtual PA).
• Confident, clear, and professional phone manner.
• Excellent computer and typing skills.
• Strong attention to detail, listening, and multitasking abilities.
• Self-motivated, reliable, and able to use your initiative.
• Good spelling and grammar.
• Punctual and dependable, with a positive attitude.

Responsibilities

• Answer incoming calls quickly and professionally on behalf of a variety of businesses.
• Take accurate messages and relay them efficiently to clients.
• Build rapport with callers and represent our clients to the highest standard.
• Make occasional outbound calls when needed.
• Keep up to date with client information and procedures.
• Manage diaries, assist with secretarial tasks, and help keep the day running smoothly.
• Maintain accurate records and support day-to-day workflow.
• Deliver "World Class" customer service every step of the way.

Skills

Data entry

Telephone manner

Typing

Multitasking

Job description

Telephone Receptionist & Inbound Call Handler (Full-Time, Luton Office Based - NO REMOTE WORKING

Are you a confident communicator with a professional telephone manner?

Do you have relevant experience of working in a fast-paced OFFICE ENVIRONMENT?

Have you got fast and accurate data entry skills?

Do you live in Luton or within easy access of LU4 9DZ?

If so, we'd love to hear from you!

At Telephone-Answering, we provide virtual reception, telephone answering, and PA services to businesses of all sizes. Our mission is simple: to make sure our clients never miss an opportunity because of a missed call. We're growing - and looking for a skilled and reliable Telephone Receptionist & Inbound Call Handler to join our team.

What You’ll Do:

• Answer incoming calls quickly and professionally on behalf of a variety of businesses
• Take accurate messages and relay them efficiently to clients
• Build rapport with callers and represent our clients to the highest standard
• Make occasional outbound calls when needed
• Keep up to date with client information and procedures
• Manage diaries, assist with secretarial tasks, and help keep the day running smoothly
• Maintain accurate records and support day-to-day workflow
• Deliver "World Class" customer service every step of the way

What We’re Looking For:

• Experience in a similar role and office environment (Receptionist, Call Handler, or Virtual PA)
• Confident, clear, and professional phone manner
• Excellent computer and typing skills
• Strong attention to detail, listening, and multitasking abilities
• Self-motivated, reliable, and able to use your initiative
• Good spelling and grammar
• Punctual and dependable, with a positive attitude

Working Hours:

You'll work Monday to Friday, 10:00am to 5:30pm - no weekends or evenings required. Our office hours are 08:30-18:00, so you'll be an essential part of our daytime team.

If you're ready to bring your professionalism and people skills to a growing company that values excellent service, we'd love to hear from you.

We request that recruitment agencies or like do not contact us re this advert.