Polished Inbound Call Handler & Receptionist – Daytime Role

Biz Virtual Ltd; Luton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Biz Virtual Ltd is seeking a Telephone Receptionist & Inbound Call Handler for our Luton office. You will answer calls, take messages, and relay information to clients, while presenting a professional image for our clients.

The role requires experience in an office setting, a confident telephone manner, and strong typing and data-entry skills. You will support diary management and everyday admin tasks to ensure smooth day-to-day operations.

Qualifications

• Experience in a similar role and office environment (Receptionist, Call Handler, or Virtual PA).
• Confident, clear, and professional phone manner.
• Excellent computer and typing skills.
• Strong attention to detail, listening, and multitasking abilities.
• Self-motivated, reliable, and able to use your initiative.
• Good spelling and grammar.
• Punctual and dependable, with a positive attitude.

Responsibilities

• Answer incoming calls quickly and professionally on behalf of a variety of businesses.
• Take accurate messages and relay them efficiently to clients.
• Build rapport with callers and represent our clients to the highest standard.
• Make occasional outbound calls when needed.
• Keep up to date with client information and procedures.
• Manage diaries, assist with secretarial tasks, and help keep the day running smoothly.
• Maintain accurate records and support day-to-day workflow.
• Deliver "World Class" customer service every step of the way.

Skills

Data entry

Telephone manner

Typing

Multitasking

Job description

Biz Virtual Ltd is seeking a Telephone Receptionist & Inbound Call Handler for our Luton office. You will answer calls, take messages, and relay information to clients, while presenting a professional image for our clients.

The role requires experience in an office setting, a confident telephone manner, and strong typing and data-entry skills. You will support diary management and everyday admin tasks to ensure smooth day-to-day operations.