Receptionist / Telephonist - Part Time - Sutton Coldfield (March 2027)

HCB ACCOUNTANTS LLP; Sutton Coldfield; On-site; GBP 10,000 - 14,000; Part time

Job summary

HCB ACCOUNTANTS LLP in Sutton Coldfield is seeking a bright Receptionist/Telephonist to support client service and administration on a part-time basis from March 2027. The role features fixed hours: Wed 1pm-5:15pm, Thu-Fri 9am-5:15pm, with salary dependent on experience.

You'll handle phone calls, greet visitors, manage IDs, process payments, and assist with general office duties. Previous reception experience is preferred, and familiarity with GDPR is desirable.

Qualifications

• Experience in a reception environment is preferred.
• Ability to handle inquiries with professionalism and courtesy.
• Familiarity with GDPR and data handling in a reception context.

Responsibilities

• Answer telephone calls and route messages.
• Greet clients and visitors professionally.
• Obtain client ID, scan and verify.
• Handle general enquiries in person or by phone.
• Process card payments and manage post.
• Prepare and deliver banking.
• Order stationery and office supplies.
• Maintain a welcoming reception area.
• Ensure GDPR compliance in daily tasks.
• Open/close matters on Case Management System.

Skills

Reception experience

Customer service

Professional demeanor

GDPR compliance

Education

GCSEs 4-9 or equivalent

Tools

Case Management System

Job description

Receptionist Telephonist - Part Time - Sutton Coldfield

We are looking for a bright, enthusiastic, and professional individual to join our team as Receptionist / Telephonist to assist with client service and administration on a part time basis from March 2027.

Details:
Hours: Wednesday 1pm to 5:15pm,Thursday and Friday 9am to 5:15pm
Salary: Dependent on experience
Holidays: 26 days plus bank holidays (pro rata for part time employees)

Duties will include, but not limited to:

• Telephone answering as part of a team, distributing calls and taking messages
• Greeting and assisting clients and visitors to the office in a professional and helpful matter
• Obtaining Client ID, scanning and verifying
• Dealing with general enquiries either by telephone or face to face professionally and efficiently
• Taking card payments over the phone or face to face
• Dealing with incoming and outgoing post
• Prepare and deliver the banking
• Ordering stationery and office supplies
• Be responsible for creating a welcoming and friendly reception area
• Be able to apply GDPR regulations
• Other administrative duties to support the departments, such as opening and closing electronic matters on our Case Management System, scanning, ordering archived files

Candidates are required to have:

• A previous background in reception. Experience of legal work is desirable, but not essential
• Educated to GCSE levels 4-9 (A to C or higher equivalent qualifications accepted)
• A positive, professional and approachable demeanour
• Excellent work ethic, be happy and confident talking with a variety of people either face to face or on the telephone

Working on a fixed fee basis means there is no uncertainty as to your outlay.