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Housing 21; Lowestoft; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 in Lowestoft seeks an Assistant Local Housing Manager to support the Local Housing Manager in delivering a high quality housing and support service to residents. The role focuses on tenancy sustainment, resident wellbeing and building safety, while engaging with residents and the local community to address local issues.

Hours are 35 per week, with a nine-day fortnight option and a customer‑facing role emphasising accessibility and inclusion.

Qualifications

• Excellent standard of reading, writing and numeracy.
• Experience in the social housing sector, particularly with a focus on older people (desirable).
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable).
• CIH Level 3 or 4 (desirable).

Responsibilities

• Assist and deputise for the Local Housing Manager in all aspects of court life and relationships with the local community.
• Support residents to enable independent living with tenancy sustainment and wellbeing focus.
• Help ensure the building is safe and secure and engage with residents and community to address local issues.

Skills

Reading & writing

Numeracy

Social housing experience

Older people focus

Education

CIH Level 3/4

Job description

Assistant Local Housing Manager - Swain Court - Lowestoft, Suffolk

Hours: 35 hours per weekShift Pattern:Monday to Friday, 9:00 - 17:00The Local Housing Manager team is at the very heart of a Housing 21 Retirement Living scheme. This customer-facing role supports the Local Housing Manager in providing a professional, high quality and effective housing and support service to residents.The Assistant Local Housing Manager assists and deputises for the Local Housing Manager in being responsible for all aspects of court life and relationships with the local community.The role is diverse, and no two days are the same. Our Assistant Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They work with the Local Housing Manager to ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

What we’re looking for:

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can‑do approach with a customer focused attitude, we would love to hear from you.

Why us?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

• Blue Light Card discount
• holiday trade scheme
• volunteer days
• Occupational Sick Pay
• Occupational Maternity Pay and more

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.

If you require more information before applying for this role, please see the attached job profile. Closing date for applications is 27 September 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Salary: Support Staff Pay Scale D: £26,427 to £26,847 per annum