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GTAccess Ltd; Kingston near Lewes; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Monthly bonuses

Yearly depot bonus

Company pension

Employee Assistance Programme

Training opportunities

Vibrant workplace

Job summary

GTAccess Ltd. is seeking an enthusiastic Hire Desk Administrator to support our Shrewsbury Depot. You’ll handle day-to-day hire operations, communicate with customers, and help manage contracts, exchanges and breakdowns, using our Hire and CRM systems to keep everything accurate.

You’ll bring a customer-focused mindset, strong time management, and a team-oriented approach. The role offers training, development opportunities, and a supportive, energetic workplace.

Qualifications

• Customer-focused with a commitment to excellent service.
• Excellent communication and professional phone/mail etiquette.
• Strong time management and organisational skills.

Responsibilities

• Assist with day-to-day operations of a busy hire office and support the management team.
• Communicate with customers, handle enquiries and take orders.
• Manage hire processes including contracts, exchanges and breakdowns; update Hire and CRM systems.

Skills

Customer service

Time management

Communication

Teamwork

Detail orientation

Tools

CRM systems

Job description

We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Shrewsbury Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Bring to the Team

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.

What You’ll Get in Return

• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.