Hire Desk Administrator - SHREWSBURY

GTAccess Ltd; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly bonuses

Commission opportunities

Yearly depot-based bonus

Company pension scheme

Friendly, vibrant, and exciting workpl

Employee Assistance Programme

Personal development and training

Job summary

GTAccess Ltd in Shrewsbury is seeking an enthusiastic Hire Desk Administrator to join our depot team. You will support day-to-day hire office operations, handle customer enquiries, and manage hire contracts, exchanges and breakdowns while updating our Hire and CRM systems.

Ideal candidates bring a solid focus on customer needs, strong time management and teamwork, and a proactive approach to identifying sales opportunities.

Qualifications

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professional and time-management skills in a busy environment.
• Willingness to learn product knowledge to provide accurate advice.
• Ability to work well within a team, even under pressure.

Responsibilities

• Assist with day-to-day operations of a busy hire office and support the management team.
• Communicate professionally with customers, handle enquiries, and take orders.
• Manage all hire processes, including hire contracts, exchanges and breakdowns, updating Hire and CRM systems.
• Provide advice to customers on equipment needs and resolve queries in a friendly and professional manner.
• Identify and maximise sales opportunities to support customer satisfaction and business growth.

Skills

Customer service

Communication

Time management

Teamwork

Product knowledge

Attention to detail

Tools

CRM software

Job description

We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Shrewsbury Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Bring to the Team

We’re looking for someone who has:

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.

What You’ll Get in Return

We value our team and offer:

• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

We’re delighted with the interest we receive for our roles and love reviewing applications. However, we may not be able to respond to everyone individually. Rest assured, if your application stands out, we’ll be in touch!

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.