Hire Desk Administrator

GTAccess Ltd; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company pension scheme

Monthly bonuses and commission

Yearly depot bonus

Employee Assistance Programme

Training opportunities

Job summary

GTAccess Ltd in Shrewsbury is seeking a Hire Desk Administrator to join our depot team. You will support daily hire office operations, communicate with customers, and process orders efficiently. You will manage hire contracts, exchanges and breakdowns, while keeping Hire and CRM systems up to date.

A proactive, service‑minded individual with accuracy and teamwork will thrive here. We offer competitive pay, monthly bonuses, a depot-based bonus, a company pension, and opportunities for personal

Qualifications

• Experience supporting the day-to-day operations of a busy hire office.
• Knowledge of hire contracts, exchanges and breakdown handling.
• Strong customer service and professional communication.
• Ability to work as part of a team and under pressure.
• Accurate and proactive with time management.

Responsibilities

• Assist with day-to-day operations of a busy hire office, supporting the management team.
• Communicate professionally with customers, handle enquiries, and take orders.
• Manage all hire processes, including contracts, exchanges and breakdowns, updating Hire and CRM systems.
• Provide advice to customers on equipment needs and resolve queries.
• Identify and maximise sales opportunities to drive customer satisfaction and business growth.

Skills

Customer service

Communication skills

Teamwork

Time management

Problem solving

Attention to detail

Sales awareness

Tools

CRM software

Job description

We're on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Shrewsbury Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we'd love to hear from you!

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.
  A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.
  Competitive salary
• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme