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Brook Street; Grimsby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Brook Street in Grimsby is seeking a capable Receptionist to join our office-based admin team. You will greet visitors, answer calls, manage enquiries, and keep day-to-day systems running smoothly.

This frontline role requires strong ICT skills, excellent communication, and the ability to stay calm under pressure. Training is provided, with opportunities to support multiple teams and contribute to building safety and security.

Qualifications

• Proven proficiency with ICT across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organisation and attention to detail, especially with sensitive information.
• Inclusive mindset promoting diversity and anti-discriminatory practice.
• Ability to remain composed under pressure with good situational awareness.
• Willingness to support other teams and provide cover during absences (training provided).

Responsibilities

• Act as the first point of contact for visitors, telephone callers and email enquiries.
• Log arrivals and departures; issue visitor passes and security fobs.
• Direct enquiries to the appropriate manager.
• Use observation and situational awareness to diffuse difficult situations.
• Monitor safeguarding/risk concerns and take appropriate action.
• Manage building logistics: mail, PPE, stationery, meeting rooms, bookings.
• Support administrative functions and record keeping.
• Assist with building safety and evacuation measures (training provided).
• Log building faults and escalate as needed.

Skills

ICT skills

Communication skills

Organization skills

Attention to detail

Team support

Situational awareness

Tools

Microsoft Office

Job description

If you're the sort of person who brings calm confidence to the front line-welcoming visitors, handling enquiries, and keeping day-to-day systems running smoothly-this could be a great fit. Our Client is hiring for a Receptionist in Grimsby, offering an office-based administrative role with meaningful responsibility, strong team support, and training to cover periods of absence.

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers and email enquiries-greeting people professionally face to face and on reception
• Logging arrivals and departures, ensuring the right staff are notified, and issuing visitor passes and security fobs as required
• Managing reception enquiries by providing basic information and directing more technical questions to the appropriate manager
• Using observation and situational awareness to help diffuse potentially difficult situations, recognising when additional support is needed
• Staying alert to potential safeguarding/risk concerns and taking appropriate action (including updating relevant systems)
• Handling building logistics such as mail, ordering PPE and stationery, supporting meeting rooms, and managing bookings (including hot desk and car parking)
• Supporting key administrative functions for operational teams, including filing, producing correspondence, scanning/archiving sensitive information, and updating records
• Supporting day-to-day building safety and security, including acting as key holder and assisting with fire and evacuation measures (training provided)
• Logging building faults and incidents, escalating through the right channels, and making urgency decisions within guidelines

What you'll bring:

• Proven proficiency with ICT skills, particularly across the Microsoft Office applications
• Excellent verbal and written communication skills
• Strong organisation and attention to detail-especially when handling sensitive and confidential information
• A respectful, inclusive mindset that promotes diversity and anti-discriminatory practice
• Ability to remain composed and tactful under pressure, with good situational awareness
• Willingness to support other teams/functions and provide cover during periods of absence (training provided)

Additional information:

• Core hours include regular unsocial hours (evenings and/or weekends) as determined by business need
• All candidates are subject to security and identity checks prior to taking up post
• External candidates are subject to 6 months' probation

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.