Proactive Front Desk Lead | Calm, Secure Office Support

Brook Street; Grimsby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Brook Street in Grimsby is seeking a capable Receptionist to join our office-based admin team. You will greet visitors, answer calls, manage enquiries, and keep day-to-day systems running smoothly.

This frontline role requires strong ICT skills, excellent communication, and the ability to stay calm under pressure. Training is provided, with opportunities to support multiple teams and contribute to building safety and security.

Qualifications

• Proven proficiency with ICT across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organisation and attention to detail, especially with sensitive information.
• Inclusive mindset promoting diversity and anti-discriminatory practice.
• Ability to remain composed under pressure with good situational awareness.
• Willingness to support other teams and provide cover during absences (training provided).

Responsibilities

• Act as the first point of contact for visitors, telephone callers and email enquiries.
• Log arrivals and departures; issue visitor passes and security fobs.
• Direct enquiries to the appropriate manager.
• Use observation and situational awareness to diffuse difficult situations.
• Monitor safeguarding/risk concerns and take appropriate action.
• Manage building logistics: mail, PPE, stationery, meeting rooms, bookings.
• Support administrative functions and record keeping.
• Assist with building safety and evacuation measures (training provided).
• Log building faults and escalate as needed.

Skills

ICT skills

Communication skills

Organization skills

Attention to detail

Team support

Situational awareness

Tools

Microsoft Office

Job description

Brook Street in Grimsby is seeking a capable Receptionist to join our office-based admin team. You will greet visitors, answer calls, manage enquiries, and keep day-to-day systems running smoothly.

This frontline role requires strong ICT skills, excellent communication, and the ability to stay calm under pressure. Training is provided, with opportunities to support multiple teams and contribute to building safety and security.