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Brook Street; York and North Yorkshire; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Armed Forces Covenant commitments

Disability Confident Leader

Defence Employer Recognition Scheme -

Guaranteed interview for PSR Sourcer (

Job summary

Brook Street in York is recruiting a Case Assistant to support the end-to-end vetting process, handling sensitive information with care and delivering high-quality customer service.

You will complete full reviews of vetting applications, communicate securely by email and phone, and learn the end-to-end process during a structured training programme with office-based attendance for 10 weeks, then a 3:2 office/home pattern.

Qualifications

• Excellent attention to detail and a quality-first mindset.
• Confident working independently and in a team.
• Clear verbal and written communication with a professional approach.
• Ability to handle sensitive information securely and consistently.
• Experience using bespoke IT systems is advantageous.
• Strong customer service orientation and ability to stay composed under pressure.

Responsibilities

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks.
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone, handling sensitive customer information securely.
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process.
• Supporting colleagues and applications through appropriate actions and interventions.
• Moving between different administrative duties as required to meet business needs.
• Making impartial, well-reasoned decisions in line with process requirements.
• Working at pace to meet targets without compromising quality.

Skills

Attention to detail

Independent and collaborative

Verbal and written communication

Microsoft Office

Handling sensitive information

Bespoke IT systems

Tools

Microsoft Office (Word and Outlook)

Job description

Location: Imphal Barracks, Fulford Road, York YO10 4HD

Pay:

£12.86 per hour

3 days in the office / 2 days from home

Training: Full training provided (initial programme may last up to

10 weeks). During training, attendance is

office-based 5 days per week

Security clearance: Basic SC clearance required (Costs covered by the hiring process)

If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring

Case Assistants to help deliver the efficient administration and processing of

security clearance applications. This is a friendly, structured role with training provided-ideal if you're looking for a clear path into a responsible, customer-focused operation.

What you'll be doing:

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone sensitive customer information securely and confidentially at all times
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process
• Supporting colleagues and applications through appropriate actions and interventions
• Moving between different administrative duties as required to meet business needs
• Making impartial, well-reasoned decisions in line with process requirements
• Working at pace to meet targets without compromising quality

What you'll bring:

• Excellent attention to detail and a strong quality-first mindset
• Confidence working independently and collaboratively within a team
• Microsoft Office (Word and Outlook)
• Clear verbal and written communication skills, with an organised, professional approach
• Ability to handle sensitive information securely and consistently
• Experience using bespoke IT systems is advantageous
• Strong customer service orientation and the ability to maintain consistency under pressure

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.