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Meridian Business Support; Glasgow; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Meridian Business Support is recruiting a Patient Administrator for a leading healthcare provider in Glasgow. The role is an immediate start, on-site, Monday to Friday, 9am–5pm, with an ongoing temporary contract that may lead to permanent work after training.

You will handle patient communications, manage medication deliveries and update records, maintaining GDPR-compliant confidentiality while delivering empathetic support to patients and carers.

Qualifications

• Experience in patient administration or healthcare reception is preferred.
• Excellent communication and data handling skills.
• Ability to handle confidential information in line with GDPR.
• Experience with clinical systems is a plus.

Responsibilities

• Handle incoming and outgoing queries from patients and carers, providing accurate information and support.
• Schedule, amend, and confirm deliveries in line with service protocols.
• Manage patient records and update information accurately on the clinical system.
• Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
• Provide clear guidance on services, procedures, and next steps to keep patients informed.
• Maintain confidentiality and comply with data protection and patient privacy regulations.
• Follow scripts and protocols to ensure a consistent and high-quality service.
• Support service improvement initiatives by identifying common issues or bottlenecks.

Skills

Empathy

Communication

Listening skills

Attention to detail

Problem solving

Job description

We are looking for a Patient Administrator to join a leading healthcare provider based in Queenslie, Glasgow(G33).

• Immediate start
• Hourly rate: £13.30ph
• Monday to Friday 09:00 – 17:00
• Ongoing Temporary with the potential to go permanent after training

Do you love helping people through a process, enjoy problem solving and a great communicator?

As a Patient Administrator, you’ll handle incoming and outgoing communications from Patients, manage the medication deliveries and update patient records accurately

Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines.

This role is fast-paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You’ll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.

• Handle incoming and outgoing queries from patients, carers, and healthcare professionals, providing accurate information and support.
• Schedule, amend, and confirm deliveries in line with service protocols.
• Manage patient records and update information accurately on the clinical system.
• Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
• Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
• Maintain confidentiality and comply with all data protection and patient privacy regulations.
• Follow scripts and protocols to ensure a consistent and high-quality service.
• Support service improvement initiatives by identifying common issues or bottlenecks

Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service

Proud member of the Disability Confident employer scheme

Patient Administrator

Company: Meridian Business Support Salary: £13.30 to £13.30 an hour Hours: Full-time Location: Glasgow, G33 4JJ Working pattern: On-site Job type: Contract Posting date: 28 Aug 2026 Closing date: 26 Sept 2026

Summary

We are looking for a Patient Administrator to join a leading healthcare provider based in Queenslie, Glasgow(G33).

• Immediate start
• Hourly rate: £13.30ph
• Monday to Friday 09:00 – 17:00
• Ongoing Temporary with the potential to go permanent after training

Do you love helping people through a process, enjoy problem solving and a great communicator?

As a Patient Administrator, you’ll handle incoming and outgoing communications from Patients, manage the medication deliveries and update patient records accurately

Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines.

This role is fast-paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You’ll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.

• Handle incoming and outgoing queries from patients, carers, and healthcare professionals, providing accurate information and support.
• Schedule, amend, and confirm deliveries in line with service protocols.
• Manage patient records and update information accurately on the clinical system.
• Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
• Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.
• Maintain confidentiality and comply with all data protection and patient privacy regulations.
• Follow scripts and protocols to ensure a consistent and high-quality service.
• Support service improvement initiatives by identifying common issues or bottlenecks

Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.