Medical Records Administrator

Nuffield Health Careers; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Medical Records Administrator to join our Administration team. You’ll manage Subject Access Requests, maintain accurate medical records, and provide essential administrative support using CRM systems and Microsoft Office.

In a fast-paced private hospital environment you’ll answer patient enquiries, support the records team, and ensure information is logged, updated and accessible for admissions and ongoing care.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Experience using CRM systems and Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and customer service skills.
• Professional, calm, and approachable manner.
• Ability to work independently and as part of a team.

Responsibilities

• Managing and processing Subject Access Requests (SARs) from start to finish, ensuring all requests are logged, quality checked, and completed accurately within required timescales.
• Maintaining accurate medical records, ensuring they are accessible and up to date for patient admissions and ongoing care.
• Providing high-quality administrative support using CRM systems and Microsoft Office applications.
• Supporting the wider Medical Records team with filing, tracking, and locating patient records.
• Answering calls from patients, responding professionally to enquiries, and escalating concerns to the relevant clinical teams when required.
• Delivering exceptional customer service to patients, visitors, and colleagues at all times.
• Prioritising a busy workload effectively while maintaining a high level of accuracy and attention to detail.
• Remaining calm under pressure and demonstrating professionalism in a fast-paced healthcare environment.

Job description

Medical Records Administrator

Glasgow Hospital | Administration | Permanent | Full Time|

Shifts: Monday - Friday between 8am -7pm

£25,545 per annum depending on experience

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As a Medical Records Administrator at our hospital, you’ll bring a keen eye for detail, strong secretarial skills and great communication abilities. You’re proficient with Microsoft Office, comfortable working with numbers and you’re committed to providing our teams with the best level of support. That’s why we’re looking for someone who brings a blend of strong administration skills and a passion for exceptional customer care to join us.

Key responsibilities include:

• Managing and processing Subject Access Requests (SARs) from start to finish, ensuring all requests are logged, quality checked, and completed accurately within required timescales.

• Maintaining accurate medical records, ensuring they are accessible and up to date for patient admissions and ongoing care.

• Providing high-quality administrative support using CRM systems and Microsoft Office applications.

• Supporting the wider Medical Records team with filing, tracking, and locating patient records.

• Answering calls from patients, responding professionally to enquiries, and escalating concerns to the relevant clinical teams when required.

• Delivering exceptional customer service to patients, visitors, and colleagues at all times.

• Prioritising a busy workload effectively while maintaining a high level of accuracy and attention to detail.

• Remaining calm under pressure and demonstrating professionalism in a fast-paced healthcare environment.

Key Skills and Attributes

• Strong organisational and administrative skills.

• Excellent attention to detail and accuracy.

• Experience using CRM systems and Microsoft Office.

• Ability to manage multiple priorities and meet deadlines.

• Excellent communication and customer service skills.

• Professional, calm, and approachable manner.

• Ability to work independently and as part of a team.

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what’s important to you.

Nuffield Health Glasgow Hospital

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

It starts with you.