Medical Records Administrator

Nuffield Health Glasgow Hospital; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Medical Records Administrator to join our admissions team. You will manage SARs, maintain accurate patient records, and provide strong administrative support using CRM systems and Microsoft Office.

We value attention to detail, clear communication, and the ability to handle multiple priorities in a fast-paced healthcare setting. This full-time permanent role offers progression in a leading private hospital within Glasgow.

Qualifications

• Strong administration and secretarial skills.
• Excellent attention to detail and accuracy.
• Proficient with Microsoft Office and CRM systems.
• Ability to communicate effectively with patients, visitors and colleagues.

Responsibilities

• Managing and processing SARs from start to finish within required timescales.
• Maintaining accurate medical records for admissions and ongoing care.
• Providing high-quality administrative support using CRM systems and Microsoft Office.
• Supporting the Medical Records team with filing, tracking and locating patient records.
• Answering calls from patients and escalating concerns to clinical teams as needed.
• Delivering exceptional customer service to patients, visitors and colleagues.

Skills

Strong organisational skills

Attention to detail

Communication skills

Office suite (Microsoft Office)

CRM systems experience

Customer service

Tools

Microsoft Office

CRM systems

Job description

Glasgow Hospital | Administration | Permanent | Full Time| Shifts: Monday - Friday between 8am -7pm £25,545 Per Annum Depending On Experience 37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As a Medical Records Administrator at our hospital, you’ll bring a keen eye for detail, strong secretarial skills and great communication abilities. You’re proficient with Microsoft Office, comfortable working with numbers and you’re committed to providing our teams with the best level of support. That’s why we’re looking for someone who brings a blend of strong administration skills and a passion for exceptional customer care to join us.

Key responsibilities include:

• Managing and processing Subject Access Requests (SARs) from start to finish, ensuring all requests are logged, quality checked, and completed accurately within required timescales.
• Maintaining accurate medical records, ensuring they are accessible and up to date for patient admissions and ongoing care.
• Providing high-quality administrative support using CRM systems and Microsoft Office applications.
• Supporting the wider Medical Records team with filing, tracking, and locating patient records.
• Answering calls from patients, responding professionally to enquiries, and escalating concerns to the relevant clinical teams when required.
• Delivering exceptional customer service to patients, visitors, and colleagues at all times.
• Prioritising a busy workload effectively while maintaining a high level of accuracy and attention to detail.
• Remaining calm under pressure and demonstrating professionalism in a fast-paced healthcare environment.

Key Skills And Attributes

• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Experience using CRM systems and Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and customer service skills.
• Professional, calm, and approachable manner.
• Ability to work independently and as part of a team.

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Glasgow Hospital

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

It starts with you.