Patient Administrator — Immediate Start, Mon–Fri 9–5

Meridian Business Support; Glasgow; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Meridian Business Support is recruiting a Patient Administrator for a leading healthcare provider in Glasgow. The role is an immediate start, on-site, Monday to Friday, 9am–5pm, with an ongoing temporary contract that may lead to permanent work after training.

You will handle patient communications, manage medication deliveries and update records, maintaining GDPR-compliant confidentiality while delivering empathetic support to patients and carers.

Qualifications

• Experience in patient administration or healthcare reception is preferred.
• Excellent communication and data handling skills.
• Ability to handle confidential information in line with GDPR.
• Experience with clinical systems is a plus.

Responsibilities

• Handle incoming and outgoing queries from patients and carers, providing accurate information and support.
• Schedule, amend, and confirm deliveries in line with service protocols.
• Manage patient records and update information accurately on the clinical system.
• Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.
• Provide clear guidance on services, procedures, and next steps to keep patients informed.
• Maintain confidentiality and comply with data protection and patient privacy regulations.
• Follow scripts and protocols to ensure a consistent and high-quality service.
• Support service improvement initiatives by identifying common issues or bottlenecks.

Skills

Empathy

Communication

Listening skills

Attention to detail

Problem solving

Job description

Meridian Business Support is recruiting a Patient Administrator for a leading healthcare provider in Glasgow. The role is an immediate start, on-site, Monday to Friday, 9am–5pm, with an ongoing temporary contract that may lead to permanent work after training.

You will handle patient communications, manage medication deliveries and update records, maintaining GDPR-compliant confidentiality while delivering empathetic support to patients and carers.