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Remit Training; Gateshead, Greater London; On-site; GBP 10,000 - 13,000; Full time

Job summary

Bell Truck and Van is offering an Apprenticeship in Gateshead to learn customer service and parts support within a busy team. You’ll advise external and internal customers, help identify parts, and assist with stock and orders while promoting promotions to hit sales targets.

Training to Customer Service Level 3, with career development, health and safety focus, accurate paperwork, and teamwork opportunities.

Qualifications

• English and Maths GCSE C/4 or above required.
• Outstanding customer service with internal and external customers.
• Strong attention to detail and relationship management.
• Organised and proactive with communication skills.

Responsibilities

• Advise and assist customers to ascertain parts required and supply them.
• Support loading/unloading of collections and deliveries by the team.
• Keep colleagues updated on order progress and stock checks.
• Promote promotions and sales incentives to achieve targets.
• Adhere to Health & Safety policies and complete paperwork accurately.

Skills

Customer service

Relationship building

Attention to detail

Organisation

Communication

Education

GCSE English and Maths C/4 or above

Job description

Here at Bell Truck and Van they all strive to be the absolute best and offer their customers the highest level of service. They are looking for someone to to become a proven team player, learning how to represent the company in a positive and professional manner. You will advise and assist internal and external customers to ascertain which parts are required, supply all necessary vehicle and trailer parts required to satisfy their needs, and obtain non-stocked items as quickly as possible

As an Apprentice, this opportunity will give you the chance to learn and experience the following;

You'll help advise and assist customers both external and internal (service/sales) to ascertain which parts are required and supply them.

Learn how to communicate and work closely with Bell Truck and Vans' customers, both internal and external, and ensure that they are always kept informed about the progress of orders

Support other members of the team in the loading / unloading of collection/ deliveries

Learn about the correct procedures for warranty and repair & maintenance and surcharges in line with BTS and MB procedures

To liaise with MB personnel as required for technical information and communicate to other colleagues and line manager if appropriate

To assist in keeping the whole department, shelving, equipment and vehicles clean and tidy

Learn and develop skills to support in achieving parts/accessory sales targets and how to promote/recommend any special promotions or sales incentives.

Become proficient and efficient with the Company’s Health & Safety Policy and ensure that you carry out all your work legally

To attend company/MB meetings and training courses as and when appropriate

To assist in stock checks and to ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time.

Working Week

Monday-Friday

Qualifications Required

English and Maths at GCSE C/4 or above required

Personal Qualities

• Ability to build and sustain positive relationships – Working with the customer to build professional relationships to maximise sales opportunities and meet the customer’s needs
• Trustworthy – Managing own workload, ensuring the customers are kept up to date
• Forward thinker, using own initiative under pressure – Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer’s needs are still met.

Skills Required

• Outstanding customer service skills with both internal and external customers
• Strong attention to detail
• Ability to build and manage relationships both internally and externally
• Organisation skills – keeping the customer up to date on progress
• Be driven to maximise potential sales opportunities

Training to be Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.